Before travelling, check all the documents you need and the specific procedures and requirements of the destination country.

• Leaving the country:

  Bear in mind the time you will need to check in and go through the passport and security controls, especially in holiday periods. You should have your ticket, boarding pass and documents to hand, and it is your responsibility to have your personal documents in order. Remember, if you do not meet the passport or customs control requirements, you may be denied entry to the destination country.
  Each country has its own restrictions when it comes to taking out a typical product from the country. If in doubt, check with the embassy of the country you are visiting.

• Connecting flights:

  As a general rule, if you enter a country in the European Schengen Area to travel to another country that is also in that area, you will go through passport control at the first point of arrival and through customs with your baggage at the final destination. If the countries are outside the Schengen area, you will go through both procedures at the end of your journey.
  In the United States you will have to go through immigration and customs with your baggage at your first arrival airport in the country. If in doubt, check at the departure airport where you will need to go through these controls.

• Arriving at the country of destination:

  The first step upon arrival will be to go through immigration and customs again. Immigration and customs forms are usually handed out on the plane before arrival in the country so that you can save time by filling in the details before you land. If the forms aren't given out on the plane, you can request them on arrival.
  In certain countries, the required visa is obtained at the destination airport, where you will probably have to pay for it in dollars. In some countries you may have to pay airport taxes or a tourist tax.
  Remember, all customs limit the amount of alcohol tobacco and perfume that you can take into the country. Some countries also limit the entry of animals, plants and food.

  Check the other entry requirements for each country in the European Economic Community.
  If you have nothing to declare, look for the “Nothing to declare” sign (it usually has a green background) to exit the airport faster.

A Redress number is a unique number that you can request from the US Department of Homeland Security. It is used for problems such as delays and denied boarding by the airline, entering/leaving the US or the repetition of a security check if your name coincides with that of a person on the US watch list.
If you think your name has been mistakenly linked with that of a person on the US watch list and you want to avoid identification problems in the future, you can request a Redress number.

In accordance with Venezuelan law, passengers travelling from this country who have purchased tickets directly from authorised airlines (including Iberia) or at a foreign travel agency must have an ink stamp on their ticket.
This is not required if you are travelling with Iberia from Caracas.

In addition to your hand luggage, you can bring oxygen concentrators (CPAP) and similar respiratory devices free of charge. You will not need medical clearance to transport them, but you must indicate on a label their authorisation by the FAA or accompany your device with the supporting documentation.

These devices cannot use the electrical sockets on aircraft, so you therefore bring a supply of charged batteries to cover at least 150% of the total duration of your journey: the flight time and the time on the ground (waiting at the departure, transit and destination airports, extras for any unexpected delays, etc.).
The extra batteries must be carried in your hand luggage, individually packed and protected, and placed under the seat in front of you on the aircraft. For more information, please see the battery regulations.

For safety reasons, CPAP machines may have to be disconnected during the journey and will therefore only be accepted if this disconnection does not interfere with the sick person's health.

If you have an individual condition that you think we need to know about, or if you have any questions, you can contact us through this form..

Passengers with reduced mobility can take 2 additional pieces of mobility equipment (wheelchairs, walking frames or other orthopaedic equipment) at no additional cost.

• If your wheelchair is manual, you can travel with it without the need for any technical check.

• If your wheelchair is electric, you can travel with it provided it meets the safety requirements related to the chair batteries.

Please refer to the specific section on our wheelchairs and other mobility equipment page for full information.

To ensure that everything is ready when you arrive at the airport, we recommend that you request special assistance at least 48 hours before the departure of your flight. For more detailed information, please go to How to book assistance.