Before travelling, check all the documents you need and the specific procedures and requirements of the destination country.

• Leaving the country:

  Bear in mind the time you will need to check in and go through the passport and security controls, especially in holiday periods. You should have your ticket, boarding pass and documents to hand, and it is your responsibility to have your personal documents in order. Remember, if you do not meet the passport or customs control requirements, you may be denied entry to the destination country.
  Each country has its own restrictions when it comes to taking out a typical product from the country. If in doubt, check with the embassy of the country you are visiting.

• Connecting flights:

  As a general rule, if you enter a country in the European Schengen Area to travel to another country that is also in that area, you will go through passport control at the first point of arrival and through customs with your baggage at the final destination. If the countries are outside the Schengen area, you will go through both procedures at the end of your journey.
  In the United States you will have to go through immigration and customs with your baggage at your first arrival airport in the country. If in doubt, check at the departure airport where you will need to go through these controls.

• Arriving at the country of destination:

  The first step upon arrival will be to go through immigration and customs again. Immigration and customs forms are usually handed out on the plane before arrival in the country so that you can save time by filling in the details before you land. If the forms aren't given out on the plane, you can request them on arrival.
  In certain countries, the required visa is obtained at the destination airport, where you will probably have to pay for it in dollars. In some countries you may have to pay airport taxes or a tourist tax.
  Remember, all customs limit the amount of alcohol tobacco and perfume that you can take into the country. Some countries also limit the entry of animals, plants and food.

  Check the other entry requirements for each country in the European Economic Community.
  If you have nothing to declare, look for the “Nothing to declare” sign (it usually has a green background) to exit the airport faster.

A Redress number is a unique number that you can request from the US Department of Homeland Security. It is used for problems such as delays and denied boarding by the airline, entering/leaving the US or the repetition of a security check if your name coincides with that of a person on the US watch list.
If you think your name has been mistakenly linked with that of a person on the US watch list and you want to avoid identification problems in the future, you can request a Redress number.

In accordance with Venezuelan law, passengers travelling from this country who have purchased tickets directly from authorised airlines (including Iberia) or at a foreign travel agency must have an ink stamp on their ticket.
This is not required if you are travelling with Iberia from Caracas.

A traveller with special needs is considered to be a person suffering from a recent or chronic illness; a pregnant woman or woman who has recently given birth; and anyone who needs help to travel (wheelchair, oxygen supply, guide dog, etc.).

In accordance with general regulations, you should consult your doctor before travelling if you suffer from any of the following:

• Cardiovascular problems

• Chronic respiratory problems

• Severe anaemia

• Unstable diabetes or cancer

• If you take immunosuppressive drugs

And in general anyone whose situation poses questions for whatever reason about their fitness to travel. The following cases may require clearance from our Medical Service:

• Need for oxygen supply.

• Use of an independent incubator for premature babies.

• Inability to understand and carry out instructions.

• Patients with acute or chronic illnesses, or who are convalescing from surgical operations for whom travelling could cause aggravation or death due to their situation at the time of the flight.

Passengers with reduced mobility (PRM) are defined as people whose mobility is reduced by physical incapacity (sensory or locomotor), or intellectual deficiencies due to advanced age, illness or other disability when using transport, and whose situation requires special attention and the specific adaptation of the services available to all passengers.

Iberia works closely with the airport authorities in each country to facilitate your travel and ensure you have the safe and comfortable trip you deserve by law. Plan your trip in good time and bear in mind all your needs. You can get more information or request this service during the booking process, when you fill in your details by stating your need when opening the “Passenger requiring special assistance” dropdown menu, by filling in our form, or through our Customer Services.

To ensure that everything is ready when you arrive at the airport, we recommend that you request special assistance at least 48 hours before the departure of your flight.
You can check other details about regulations, transport of wheelchairs, assistance dogs and special services at the airport and on board.

In addition to your hand luggage, you can bring oxygen concentrators (CPAP) and similar respiratory devices free of charge. You won't need a medical authorisation to carry it, but it must have a label that states that it is authorised by the FAA or you must bring supporting documents with you.

These devices work with batteries and cannot be used with the electrical sockets on planes. If you need to bring additional batteries, you must place them in your hand luggage individually packed to protect them from any accidental short-circuit or damage during transport. For more information, see the battery regulations battery regulations.

CPAP machines may have to be disconnected during the trip, so they will only be accepted when disconnection does not interfere with the patient’s health.

A dialysis machine can also travel free of charge and without the need for authorisation, as long as it does not exceed 50 kg in weight. You will be able to bring two days' worth of dialysis supplies with you.

If you think you need to inform us of any medical circumstances or have any questions, please write to us through the following form.