If you haven't got your boarding passes but in online check-in you appear as checked in, you can request a duplicate pass from your computer or phone. Log in with your details to online check-in and at the bottom where it says 'What do you want to do?', select 'Print boarding passes'. You can then select the boarding pass format and how you want to receive it.
Remember, if you forget your boarding passes you can either get them at the check-in machines or request a copy at the check-in desks.
Once your online boarding pass has been issued, you CANNOT cancel it. If you don't go to the boarding gate you will be registered as a no-show passenger and the change and refund conditions for the fare you purchased will apply.
The mobile boarding card is a 2D code (QR) that contains all the flight details. It's faster to identify and it reduces paper consumption.
When you check in from the website, you can choose the format to receive it on your phone. You can also download our App to your phone and get your boarding pass there for a paperless boarding experience.
When you check in, place your phone over the mobile boarding pass reader, making sure that the screen shows the 2D image. Wait a few seconds for the reader to identify it.
You can use your mobile boarding pass at the check-in desk, security filter and boarding gate.
Since there may be several reasons, click 'Check-in not possible' to find out which it is. A window will pop up explaining you why you can't continue with check-in.
If you want more information, contact the agency that issued your ticket or our Call Centre.
The letters SBY appear on a boarding pass when your boarding is subject to space and dependent on the waiting list at the airport to confirm your seat.