Help center

Find an answer to your questions, solve your most common problems and get in touch with us.

Haven't found what you are looking for?

Locate your question in our search engine to find your question

Contents related to user question: Cancel an extra bag?

If you don't want to pay an excess baggage fee, make sure you comply with the size and weight limitations:...

Once your online boarding pass has been issued, you CANNOT cancel it. If you don't go to the board...

The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexib...