Following several "phishing" incidents, or attempts to supplant the identity of our company, please note that Iberia will never send you an email asking you to supply your personal details or passwords.
"Phising" is a common scam on the internet whereby attackers send fraudulent emails that appear to come from reputable sources like banks, financial institutions or companies involved in online payments and purchases, etc. These emails offer fake promotions or perks on behalf of the company in question to commit crimes such as identity theft and money extraction. They invariably include a link that takes the user to a supposedly legitimate website that is actually a copy of the original site. Once there, the user is asked to supply confidential information.
Here are some recommendations for avoiding this scam:
Always check the source of the information. Never reply to an email asking for personal or financial information.
Check that the website you are browsing is a secure address. For example, it must always start with https:// and you should see a little closed padlock in your browser status bar.
If you receive a suspicious communication about a booking you have not made, or the record locator does not coincide with the one we gave you when you completed the purchasing process, delete the communication. For further clarification, don't hesitate to contact your Iberia Plus Customer Service Centre.
If you have received an email of the type described here and have entered your personal details on a fraudulent website, we advise you to go to Iberia.com and change the login password to your Iberia account and any other services that you access with that password. In fact, we recommend that you use a different password for different services.