Help center
Find an answer to your questions, solve your most common problems and get in touch with us.
Help and contacts

What should I do if I cannot fly due to COVID?

If you have any unforeseen problems relating to Covid, you can change the date of your flights free of charge or get a refund for your booking in the form of a voucher which you can redeem on our website. You can check all the information on our website on flight flexibility.

Was this answer helpful?
yes
no
Why this content is not correct?
Thanks for your comment!

How do I request proof of having flown, been delayed or having my flight cancelled?

You can get a receipt on Iberia.com under proof-request.

State the reason for the receipt requested:

  • Proof of travel.

  • Proof of no travel.

  • Proof of delayed flight.

  • Proof of cancelled flight.

Was this answer helpful?
yes
no
Why this content is not correct?
Thanks for your comment!

Advertising at Iberia

The Iberia Media website contains all the information you need about our advertising media: platforms, audience profiles, official rates, etc.
Visit www.iberiamedia.eu.

Was this answer helpful?
yes
no
Why this content is not correct?
Thanks for your comment!

Do you know your passenger rights?

The European Union has established certain rights for air passengers and is committed to safeguarding them. These are your passengers rights.

Was this answer helpful?
yes
no
Why this content is not correct?
Thanks for your comment!

Safety recommendations

Following several "phishing" incidents, or attempts to supplant the identity of our company, please note that Iberia will never send you an email asking you to supply your personal details or passwords.

"Phising" is a common scam on the internet whereby attackers send fraudulent emails that appear to come from reputable sources like banks, financial institutions or companies involved in online payments and purchases, etc. These emails offer fake promotions or perks on behalf of the company in question to commit crimes such as identity theft and money extraction. They invariably include a link that takes the user to a supposedly legitimate website that is actually a copy of the original site. Once there, the user is asked to supply confidential information.

Here are some recommendations for avoiding this scam:

  • Always check the source of the information. Never reply to an email asking for personal or financial information.

  • Check that the website you are browsing is a secure address. For example, it must always start with https:// and you should see a little closed padlock in your browser status bar.

If you receive a suspicious communication about a booking you have not made, or the record locator does not coincide with the one we gave you when you completed the purchasing process, delete the communication. For further clarification, don't hesitate to contact your Iberia Plus Customer Service Centre.

If you have received an email of the type described here and have entered your personal details on a fraudulent website, we advise you to go to Iberia.com and change the login password to your Iberia account and any other services that you access with that password. In fact, we recommend that you use a different password for different services.

Was this answer helpful?
yes
no
Why this content is not correct?
Thanks for your comment!
User Questions
Here are the user questions
Prev Next