You can request a refund for your ticket if your flight is cancelled or delayed by more than 5 hours. Apart from these cases, you can request a refund if your fare allows it or if you have added Flexible Ticket as an extra to your flight.
If your flight is cancelled or delayed by more than 5 hours and you decide not to fly, you can request a refund voucher that you'll receive instantly to use for future purchases with Iberia. You can also process the refund as cash returned to the payment method you used to make your booking. This process will take seven business days or longer in periods of high demand. Once your request has been processed, the money will take up to 30 days to reach your account, depending on the bank. You should contact your bank if it doesn't reach your account within that time.
If you bought your ticket with Avios, they will be returned to your Iberia Club account.
Regardless of the type of refund you choose, you must request it through:
1. Our WhatsApp channel: write Request refund and follow the steps; or
If you want to cancel your flight and request a refund for the price of the ticket, or if you want to change the date or time, you can do so if you chose a flexible fare in any of the Business, Premium Economy and Economy cabins, or if you added Flexible Ticket as an extra. Fares with restrictions do not allow refunds or changes, or if they do there is a penalty fee.
For tickets bought on iberia.com, check the refund conditions in Manage your booking or call our Booking offices. For tickets bought through an agency, contact them.
If you have requested your refund by phone through our Call Centre, you can find information about the status of your request through Refund request tracking.
If you have requested it from the travel agency through which you made the booking, contact them to find out the status of your request.
Important: Management fees are non-refundable unless you request a refund due to a flight delay, cancellation and/or flexible booking in markets within the European Union.