If your flight has been cancelled or if your booking includes a connecting flight and you're not going to arrive in time to make it for this reason, you have several options in accordance with the regulations applicable to your jurisdiction (*):

• Accept the alternative flight sent by Iberia via email to transport you to your destination as quickly as possible and at no cost. In the case of a missed connection we may need more time to find the most convenient route to your final destination.

• Choose another flight of your convenience: If you haven't received our email about the proposed new flight or you want other options, choose another flight through the Personal area of Manage your booking

• Request a refund of your booking in the form of a voucher that you will receive instantly and can use for other trips; or as cash through the same payment method you used to buy your ticket. This process takes a little longer. If you bought your ticket with Avios, they will be returned to your Iberia Club account.
  You can manage these options through the Personal area of Manage your booking; through our WhatsApp channel by writing 'Request refund' and following the steps indicated.

Remember to check in online for the new flight, entering the original booking code as it will remain the same.
If you have any questions during the process or encounter any difficulties in managing your booking, you can contact us through our Customer Service Centres.

If you are at the airport, we'll assist you at our check-in desks or our Customer Service points in the boarding area.

If you booked your flights through a travel agency or other intermediary and you are not yet at the airport, contact them to help you with the arrangements.

(*) In accordance with Regulation (EC) 261/2004. Check your passenger rights.