Unfortunately, there are many factors, some beyond our control, that can disrupt flights, either by delaying their departure or causing a missed connection between several routes on your booking. Luckily, we can offer you several solutions (*):

• Fly at the new assigned time. In that case, you don't need to do anything. Simply report for your flight at the new scheduled time.

• Change your flight free of charge. In the case of a missed connection, we strive to offer you the shortest and most convenient route to your final destination as soon as possible.

• Request a refund of your booking in the form of a voucher that you will receive instantly and can use for other trips; or as cash through the same payment method you used to buy your ticket. This process takes a little longer. If you bought your ticket with Avios, they will be returned to your Iberia Club account.

For greater speed and convenience, we recommend that you manage these options through the Personal area of Manage your booking. If you have any questions during the process, you can contact us through our Customer Service Centres

If you are at the airport, we'll assist you at our check-in desks or at our Customer Service points in the boarding area.

(*) Solutions provided for under passenger rights according to the length of delay of your flight.