We are committed to responding within 10 days. If you don't hear from us within that time, it means that we're still working on your case, either because it's more complex or because we have to obtain information from third parties.
When we've resolved your case, you'll receive an email at the address you used when you made your booking. Please be sure to check your Spam folder as well.
If you're entitled to any financial compensation, once we've issued the order it may take up to 30 days for the payment to reach your account, depending on the bank. You should contact your bank if it doesn't reach your account within that time.

You can track your claim through the following channels:

• Baggage Service Centre: If your query is about a Property Irregularity Report (PIR) due to loss, delay or damage, you can find more information through the online Baggage Tracking service.

• Iberia Club: For an incident related to Iberia Club, please contact us through this form.

• Other claims: If your claim is related to flight receipts, refunds and other cases, you can check its status on our Incident Status page.