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Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
As a client, you can obtain a receipt through Iberia.com in Complaints, selecting within Other category and indicating the type of proof you require. You can also make the request in writin...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Once the electronic ticket has been issued through Iberia.com, you can confirm the status of your booking (flights, dates, schedules…), make enquiries, changes or refunds, as long as this is permit...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever Ib...
If you have made a booking for a flight and if your fare allows changes, you can now do these online. To do so you need to go to Booking Management. If your ticket does not allow changes ...
Our offers appear on the main page of our website. You can also follow us on Facebook, Twitter and Twenty to discover our future promotions. One of our most successful campaigns among our followers...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
If you don't know where you want to travel, you can use our tools to get inspired:Most searched for flights offer: The cheapest prices Spain that our customers have found. Your travel guides: ...
Pets (such as dogs, cats, birds, etc.) that meet legal and documentary requisites may be accepted as hold or cabin luggage.To be able to travel in the cabin, the animals should be of a specific wei...
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
Early seat bookings not requiring payment can be changed at any time. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same flight until the check-i...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
Starting from 12 years old, the child is considered an adult for us and can travel alone. On other companies these requirements may vary.Therefore, Iberia has an assistance and companion service fo...
Due to the special characteristics of these passengers, and for safety reasons, they may travel unaccompanied as long as they meet the following requirements: Aged between 5 and 11. This service is...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
If you are an Iberia Plus Program customer, you will have received a secret code number (password) or PIN in your e-mail, to access your personal area where you can modify your contact details, add...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic, medi...
If your query is about luggage delays, you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up If the question is ...
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways...
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your j...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
The simplest, quickest way to obtain your flight boarding card from home.Reserve your seat and get your boarding pass from the moment you purchase all your flights from Iberia, Iberia Express and A...
Compare the characteristics of our aircraft seats here.
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
Earn Avios by taking flights with the programme partner companies.
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security checks...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart...
If you are an Iberia Plus card holder, please remember that if you are travelling on Iberia flights operated by Vueling (code IB5XXX), you must give your Iberia Plus card number when buying your ti...