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Book now with Safe and Flexible Flight so you can change your plans if you are affected by any Covid-related issues.
The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexible Ticket” option as an extra when you booked your flight. Fares subject to restrictions do not allow refunds or changes, or if they do there is a penalty fee.
If you bought your ticket on iberia.com, you can check the refund terms and conditions in Booking management or contact our https://www.iberia.com/es/contact/ Iberia Offices . And if you bought it through an agency, you should contact them.
Important: The ticket management fee is non-refundable.
Name changes for seat and/or ticket bookings are NOT allowed. We therefore kindly request that when you make your booking you enter your full name exactly as stated on the travel document you will show at the airport on the day of the flight.
If you need to correct the name on the ticket, you can request free rectification through our Booking Offices in the following cases:
Add or remove the first or middle name. For example, María Dolores instead of Dolores, or vice versa.
Change one or more letters of the surname. For example, Fernández instead of Hernández; Martín instead of Martínez.
Correct a typo in the name/surname. For example, Fernández instead of FernáMdez.
Change the name to one of the official languages, e.g. Pere instead of Pedro.
Change the order of the surnames or include another one, leaving the name and original surname the same. For example, Vargas Pérez instead of Pérez Vargas; Martín Segura/Antonio instead of Martín/Antonio.
If you bought your ticket through an agency, you must contact them to request a name change.
If you need an invoice for a ticket purchased through Iberia.com or Serviberia for a company in España,*Gibraltar or Andorra, you can request it through Request invoice.
If you also need an invoice for advance seat selection, please call Serviberia on[Asset Included(Id:1476368994750;Type:Contact_P)].
You can also request online invoices for tickets purchased on Iberia.com in %255BAsset%2520Included(Id%253A6477591744334;Type%253APage)%255D%2520and[Asset Included(Id:6477591744334;Type:Page)]. For all other countries, contact our local offices.
If you want an invoice for a ticket purchased through any other channel, please contact them directly.
* VAT on air tickets is regulated by Law 37/1992 of 28 December on Value Added Tax. The VAT rate for domestic flights is 10%. International flights and flights with a destination or origin in the Canary Islands are exempt. Flights to the Balearic Islands are also subject to 10% VAT. However, the rate for the part over international waters is exempt.
The number of pieces you can take for free will depend on the destination and the class in which you are flying. If you don't want to pay an excess baggage fee, make sure you comply with the size and weight limitations:
- No bag should exceed 158 cm in length, including the handle, pocket and wheels.
- The free maximum weight is 23 kg, but you can check in up to 32kg paying a fee for each excess kilo .
Any item that exceeds your free checked baggage allowance is treated as excess baggage. Both the price of the additional baggage and the excess weight cost (from 23 to 32 Kg) are fixed amounts based on the destination (short, medium or long-haul).
Check your free checked baggage allowance and the prices for extra and excess baggage with our allowance in hold.
You can add extra baggage in advance and get a 50% discount on the price at the airport:
When you make your booking or later, through manage my booking (first extra bag).
During online check-in if you need to take more bags.
Once you've added and extra bag, you can't cancel it or get a refund.
You can also pay the excess baggage fee by credit card at the check-in desk at the airport. And when you can't add extra baggage online, depending on:
The departure airport.
When your trip (or part of it) is operated by a different airline.
If you are travelling with excess baggage, you should arrive at the airport at least 20 minutes before the recommended time.
We do not currently offer the option of paying for extra bags or excess weight with Avios.