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Book now with Safe and Flexible Flight so you can change your plans if you are affected by any Covid-related issues.
The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexible Ticket” option as an extra when you booked your flight. Fares subject to restrictions do not allow refunds or changes, or if they do there is a penalty fee.
If you bought your ticket on iberia.com, you can check the refund terms and conditions in Booking management or contact our https://www.iberia.com/es/contact/ Iberia Offices . And if you bought it through an agency, you should contact them.
Important: The ticket management fee is non-refundable.
Once your electronic ticket (TKT) has been issued, enter your Booking code to carry out the following actions through Manage your booking:
Cancel/confirm bookings made on Iberia.com.
Check the status of your bookings. Flights, dates, times... And see your ticket (TKT) number and get a copy.
Change your booking. Date and flight changes can only be made up to 3 hours before the departure of the flight and they are subject to the fare conditions of your ticket (changes may be permitted for free, with a fee or not at all).
Select your seat, add another bag or purchase another seat.
Change or add your contact phone number or email. Remember, name changes for seat selections and/or ticket bookings are NOT permitted.
Request a special service: book a pet in the cabin; special baggage in the hold (sports equipment, wheelchairs, bicycles, etc.); assistance for travellers with special needs.
Access our offers to travel in Business. Tell us the price you're willing to pay to travel in Business and you may be able to enjoy the experience.
Add your personal details: Advence passenger information(API). The governments of certain countries require Iberia to gather specific passenger information ahead of the flight.
Take advantage of our offers to book hotels, transfers, insurance, car hires, tours, activities, excursions and more, either directly or through us.
Order a special meal. You can order a special meal on flights lasting more than 4.5 hours in Economy or more than 90 minutes in Business.
If your flight is cancelled or disrupted , you can change the dates or request a refund.
If your ticket doesn't allow changes on Iberia.com, call our Call Centre or go to a ticket office.
Check the range od food and drink offered on all our flights and in all our classes. The On-board service times section shows the different meals served, which vary according to destination, class, flight time and time of day.
In Economy class on domestic flights and short and medium-haul European flights, you can buy snacks and drinks from our “ Buy on board menu”.
Another option we offer is the Iberia Deliverfly service, where you can order in advance the menu or fresh, seasonal products you want to have during the flight.
If you want to book a special meal, you can do so under manage your booking once your flight has been confirmed. We offer this service to customers travelling in Business class on flights of more than 90 minutes and to customers in Economy class on flights with a duration of more than 4 and a half hours.
We offer the following special meals: Asian vegetarian, vegan vegetarian, ovo-lacto vegetarian, low-fat, low-lactose, low-calorie, low-salt, diabetic, gluten intolerant, baby meal, Kosher, Muslim and non-vegetarian Hindu.
Transfer baggage refers to checked baggage carried on two or more connecting flights and that has to be moved from one plane to another.
You can check in baggage for connecting flights provided that all your flights have the same record locator or booking reference. In most cases, your baggage will be tagged to go straight to your final destination (you can check this on the baggage tag receipt you get when you check it in), but you will have to collect it and check it in again for your connecting flight if:
The flights are in separate bookings.
You are transferring from an Iberia flight to a domestic flight in a country where the local authority requires you to collect your baggage and go through customs (e.g. in the United States or Mexico).
You arrive at one airport in the destination city and your connecting flight leaves from another airport in the city.
Your connecting flights are not on the same day and the total transfer time exceeds 12 hours.
Part of the journey is by bus or train.
You should enquire at the departure airport where you will need to pick up your baggage.