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Book now with Safe and Flexible Flight so you can change your plans if you are affected by any Covid-related issues.
The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexible Ticket” option as an extra when you booked your flight. Fares subject to restrictions do not allow refunds or changes, or if they do there is a penalty fee.
If you bought your ticket on iberia.com, you can check the refund terms and conditions in Booking management or contact our https://www.iberia.com/es/contact/ Iberia Offices . And if you bought it through an agency, you should contact them.
Important: The ticket management fee is non-refundable.
Name changes for seat and/or ticket bookings are NOT permitted. We therefore kindly request that when you make your booking you enter your full name exactly as shown on the travel document you will show at the airport on the day of the flight. Otherwise, you may be denied boarding.
The number of pieces you can take for free will depend on the destination and the class in which you are flying. If you don't want to pay an excess baggage fee, make sure you comply with the size and weight limitations:
- No bag should exceed 158 cm in length, including the handle, pocket and wheels.
- The free maximum weight is 23 kg, but you can check in up to 32kg paying a fee for each excess kilo .
Any item that exceeds your free checked baggage allowance is treated as excess baggage. Both the price of the additional baggage and the excess weight cost (from 23 to 32 Kg) are fixed amounts based on the destination (short, medium or long-haul).
Check your free checked baggage allowance and the prices for extra and excess baggage with our allowance in hold.
You can add extra baggage in advance and get a 50% discount on the price at the airport:
When you make your booking or later, through manage my booking (first extra bag).
During online check-in if you need to take more bags.
Once you've added and extra bag, you can't cancel it or get a refund.
You can also pay the excess baggage fee by credit card at the check-in desk at the airport. And when you can't add extra baggage online, depending on:
The departure airport.
When your trip (or part of it) is operated by a different airline.
If you are travelling with excess baggage, you should arrive at the airport at least 20 minutes before the recommended time.
We do not currently offer the option of paying for extra bags or excess weight with Avios.
To submit a lost property claim for items left at the airport (boarding gates, controls, etc.), contact the lost and found office at the airport in question. Please check the airport website for the contact details.
Iberia only processes lost property claims for items left on its planes, in the VIP and UM lounges, or on the buses that take you to/from the plane. For items left on a plane operated by another airline, we advise you to contact the customer service department of the airline in question. You can search for lost property from the second day after you left it behind.
Iberia cannot be held responsible for the loss of items left on board its planes.