The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexible Ticket” option as an extra when you booked your flight. Fares subject to restrictions do not allow refunds or changes, or if they do there is a penalty fee.
If you bought your ticket on iberia.com, you can check the refund terms and conditions in Booking management or contact our https://www.iberia.com/es/contact/ Iberia Offices . And if you bought it through an agency, you should contact them.
Important: The ticket management fee is non-refundable.
If you are enquiring about a delayed baggage claim (PIR), you can get more information by calling the number you were given when you submitted your claim at the airport or through the "online" baggage tracking service.
If your claim is related to Iberia Plus, please use the contact email, fax or telephone number indicated in yourcontactform.
If you want to check the status of claim already submitted, please use this form Check theclaims form.
If your enquiry is related to a claim not mentioned above, we apologise for not getting in touch with you before now. Our customer service team is currently working on your claim. We aim to resolve all incidents within 21 days, but sometimes we need to request information from other parties and this can lead to a longer resolution time.
Name changes for seat and/or ticket bookings are NOT allowed. We therefore kindly request that when you make your booking you enter your full name exactly as stated on the travel document you will show at the airport on the day of the flight.
If you need to correct the name on the ticket, you can request free rectification through our Booking Offices in the following cases:
Add or remove the first or middle name. For example, María Dolores instead of Dolores, or vice versa.
Change one or more letters of the surname. For example, Fernández instead of Hernández; Martín instead of Martínez.
Correct a typo in the name/surname. For example, Fernández instead of FernáMdez.
Change the name to one of the official languages, e.g. Pere instead of Pedro.
Change the order of the surnames or include another one, leaving the name and original surname the same. For example, Vargas Pérez instead of Pérez Vargas; Martín Segura/Antonio instead of Martín/Antonio.
If you bought your ticket through an agency, you must contact them to request a name change.
If you need an invoice for a ticket purchased through Iberia.com or Serviberia for a company in España,*Gibraltar or Andorra, you can request it through Request invoice.
If you also need an invoice for advance seat selection, please call Serviberia on[Asset Included(Id:1476368994750;Type:Contact_P)].
You can also request online invoices for tickets purchased on Iberia.com in %255BAsset%2520Included(Id%253A6477591744334;Type%253APage)%255D%2520and[Asset Included(Id:6477591744334;Type:Page)]. For all other countries, contact our local offices.
If you want an invoice for a ticket purchased through any other channel, please contact them directly.
* VAT on air tickets is regulated by Law 37/1992 of 28 December on Value Added Tax. The VAT rate for domestic flights is 10%. International flights and flights with a destination or origin in the Canary Islands are exempt. Flights to the Balearic Islands are also subject to 10% VAT. However, the rate for the part over international waters is exempt.