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Frequently Asked Questions (FAQs) and customer inquiries Iberia
Find here the most Frequently Asked Questions:
FAQs
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations:
- The sum of each piece of luggage must not exceed 158 cm/62 in including...
IMPORTANT NOTICE
In the interests of your safety and to reduce movements on board, we recommend that you check in your cabin bag, free of charge, and only board the plane with a small bag or ...
We'll help you with all the arrangements:
Check the COVID-19 restrictions and regulations for the country you are visiting.
Book and pay for your trip (without any admin fees)
...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:
Enjoy your Avios and use them to get a discount when you book your tickets.
...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights.
Collect ...
Find more information here.
The discount for residents applies to direct and connecting flights between airports on the mainland and airports on the islands (except for residents of Ceuta, who are eligible for the discount ...
Select one of these two options to apply the resident discount in the Canary Islands, Balearic Islands to direct and connecting flights between airports on the mainland and airports on the island...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.
Flight schedule: find the schedules of normal flights and air shuttle...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired:
Most searched for flights offer: The cheapest prices Spain that our customers have found.
Your travel ...
Group bookings are considered to be for more than 10 passengers.
It is possible to ask for a quote for a group, both through our call centre , and on our website.
For further information ...
Avios is the name of the currency for the Executive Club and Avios Travel Rewards Programme.
Identify yourself as an Iberia Plus cardholder every time you fly with Iberia or when you hire the ser...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes.
Please remember that if you choose the reservation option, the reservation will be held for 48 ...
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT:
Visa, American Express, UATP/Airplus, Diners Club,...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
Flight updates due to the evolution of Coronavirus:
During these challenging times we are offering complete flexibility by relaxing the change and refund conditions for all fares ...
The Ceuta resident discount will not be applied directly from www.iberia.com. To obtain this benefit you must book (select "book only" in the purchase process) and then apply for the discount at ...
Due to the Coronavirus outbreak, following guidelines have been published for customers who have a ticket purchased on flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum, ...
We reward our customers with discount vouchers for their trips. The discount voucher will allow you to immediately get a discount on the final price.
Find your discount codes on social networ...
The medical card for frequent passengers (Frequent Traveller Medical Card), represents temporary medical authorization for the passenger travelling with Iberia or any other airline. Please rememb...
Book a place in order to be able to leave your car in the main Official Parking lots of the AENA airport network through our page and you will get a discount.
See parking offer
The large family discount is applied directly at www.iberia.com. You just need to mark the category type that you have and the discount code in the purchasing process.
Those travelling on the...
Flight updates due to the evolution of Coronavirus:
During these challenging times we are offering complete flexibility by relaxing the change and refund conditions for all fares and fl...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
We offer you the option of travelling in Business or Premium Economy so that you can enjoy this on-board experience.
Here's what you'll get:
Dedicated check-in desks
Free seat se...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance.
As an Ibe...
As with cars, streets and highways, planes also suffer the consequences of below-zero temperatures, snow and ice. But these adverse meteorological conditions do not prevent scheduled flights than...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
Oneworld is the main airline alliance in the world. It offers an authentic global network for leisure travellers and business traveller alike, with flights to more than 850 destinations in 150...
