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Frequently Asked Questions (FAQs) and customer inquiries Iberia
Find here the most Frequently Asked Questions:
FAQs
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
Early seat bookings not requiring payment can be changed at any time from Manage your booking. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference.
Check the seat early booki...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:
Enjoy your Avios and use them to get a discount when you book your tickets.
...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.
Flight schedule: find the schedules of normal flights and air shuttle...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
Consult our gastronomic offer in each of our classes on our flights here. See our service meal on "On board Service times" tab according to destinations, classes, duration of fligh...
Flight updates due to the evolution of Coronavirus:
You can check the latest flight updates on coronavirus. During these challenging times we are offering complete flexibility by...
For a trial period Iberia with PressReader are offering you free access to thousands of international newspapers and magazines.
This PressReader platform offers access to digital media and that ...
Iberia's involvement in social issues is as long as its history. This active collaboration in the community prioritises vulnerable children and child health, assistance in humanitarian emergencie...
If you find that the Avios balance in your private area under Balance and transactions doesn't show all the Avios for flights taken or services used, remember that for transactions where your Ibe...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre.
If you are a member of ...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance.
As an Ibe...
If you don't know where you want to travel, you can use our tools to get inspired:
Most searched for flights offer: The cheapest prices Spain that our customers have found.
Your travel ...
Pets (such as dogs, cats, birds, etc.) that meet legal and documentary requisites may be accepted as hold or cabin luggage.
Acceptance in the hold
Animals accepted in the hold: cats...
Flight updates due to the evolution of Coronavirus:
You can check the latest flight updates on coronavirus.
During these challenging times we are offering complete flexibility by ...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head.
The breeds affected are as follows:
Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
We're resuming part of our flight schedule so we want to give you all the details about the entry and exit requirements for each country.
Check whether there are any restrictions you nee...
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
You should bear in mind that you will only be able to take 1 piece not measuring more than 55x40x20 cm (height x width x length), which must also fit into the measuring device placed at the airport...
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destin...
Avios is the name of the currency for the Executive Club and Avios Travel Rewards Programme.
Identify yourself as an Iberia Plus cardholder every time you fly with Iberia or when you hire the ser...
It you still haven't joined Iberia Plus, you can register at iberia.com. Just fill in this short form .
At the end of the registration process or whenever you want, you can also downl...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
Find more information here.
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights.
Collect ...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations:
- The sum of each piece of luggage must not exceed 158 cm/62 in including...
