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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Check-in is performed at the same counters for all flights (including Air Nostrum) in the check-in area on Level 2 at Terminal 4. The air shuttle has an exclusive area which you can enter...
Find all the information about special flights - charter.
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
The governments of certain countries require airline companies to collect specific information about passengers before starting their trip (API, Advance Passenger Information).Consult here&nbs...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Calculate the destinations available at Enjoy your Avios and use them to book...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus c...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Iberia Pl...
Discover here all the leisure options available on the aircraft.
Take the chance to travel in Business Class – you set the price. Enjoying an exclusive trip is now within your reach. After you purchase your economy ticket go to booking management to see...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever Ib...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
Find all the information here.
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic,...
If your query is about luggage delays, you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   If the ...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
Once the electronic ticket has been issued through Iberia.com, you can: Buy your ticket or cancel reservations made at Iberia.com: If your reservation was not completed, select the option you...
If you do not manage to correctly provide the information requested, you will reach a point where your user account will be blocked. If this occurs you should send a completed form (which can be do...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your ...
You can register through the e-newsletter banners or modules, like those you can find on the Flight Offers and Latest Newspages, or others that you will be able to see as you browse Iberia.com. ...
You earn Avios each time you fly with Iberia or any of the airlines participating in the Programme, book with associated hotel chains or hire vehicles from the associated companies. You also earn A...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...