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Frequently Asked Questions (FAQs) and customer inquiries Iberia
Find here the most Frequently Asked Questions:
FAQs
Flight updates due to the evolution of Coronavirus:
You can check the latest flight updates on coronavirus.
During these challenging times we are offering complete flexibility by ...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations:
- The sum of each piece of luggage must not exceed 158 cm/62 in including...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
We offer you the option of travelling in Business or Premium Economy so that you can enjoy this on-board experience.
Here's what you'll get:
Dedicated check-in desks
Free seat se...
They are all credit cards. By shopping with Iberia Icon and Iberia Max cards you automatically accumulate Avios.
Iberia Icon is the old Iberia Sendo. As well as many of the benefits offered by the ...
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT:
Visa, American Express, UATP/Airplus, Diners Club,...
The discount for residents applies to direct and connecting flights between airports on the mainland and airports on the islands (except for residents of Ceuta, who are eligible for the discount ...
We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage. Once you choose your flight origin and destination, tick the r...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference.
Check the seat early booki...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
Check your mailbox in case it has been detected as spam.
If it's not in the spam folder either, contact Serviberia.
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways.
On our website at iberia.com, by accessing...
Flight updates due to the evolution of Coronavirus:
You can check the latest flight updates on coronavirus. During these challenging times we are offering complete flexibility by...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management.
Without loging in: Once the page is open, enter the re...
It you still haven't joined Iberia Plus, you can register at iberia.com. Just fill in this short form .
At the end of the registration process or whenever you want, you can also downl...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:
Enjoy your Avios and use them to get a discount when you book your tickets.
...
Find more information here.
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number or email and below this, their Password.
If you&nb...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Pets (such as dogs, cats, birds, etc.) that meet legal and documentary requisites may be accepted as hold or cabin luggage.
Acceptance in the hold
Animals accepted in the hold: cats...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head.
The breeds affected are as follows:
Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
Flight updates due to the evolution of Coronavirus:
You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus by completing this form.
...
"Transfer Luggage" is defined as checked-in luggage which has to travel on two or more connecting flights and therefore must be transferred from one aircraft to another.
You can check in with...
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
Getting between Terminal T4 and T4S:
Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
Check-in is performed at the same counters for all flights (including Air Nostrum) in the check-in area on Level 2 at Terminal 4. The air shuttle has an exclusive area which you can enter...
