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Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
You can make a reservation and purchase the ticket later on the pages for Germany, Argentina, Austria, Belgium, Chile, Denmark, Sweden, Spain, Greece, Holland, Israel, Mexico, Portugal, Switzerland...
If you have selected Electronic Ticket, the charge to your card will be made automatically, once the Online Booking and Purchase process has taken place. Please remember that the holder of the ca...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the res...
They are all credit cards. By shopping with Iberia Sendo and Iberia Max cards you automatically accumulate Avios. Iberia Sendo are two complementary credit cards (an American Express and a Visa) th...
Discover all of the services we offer our Business Class passengers at the airport:- VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelona airports...
Once the electronic ticket has been issued through Iberia.com, you can confirm the status of your booking (flights, dates, schedules…), make enquiries, changes or refunds, as long as this is permit...
If you do not manage to correctly provide the information requested, you will reach a point where your user account will be blocked. If this occurs you should send a completed form (which can be do...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which must...
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your j...
Minimum time-frame necessary to make a reservation via Iberia.com 6 hours 12 hours 24 hours 72 hours 96 hours Spain Germany Czech Republic U.S.A. Argentina Austria Den...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways.On our website at iberia.com, by accessing B...
Yes. To make a reservation or purchase your tickets it isn't necessary to register or have an account set up at iberia.com. Nonetheless registered Iberia Plus customers will have their personal det...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penalty...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference.Check the seat early bookin...
The simplest, quickest way to obtain your flight boarding card from home.Reserve your seat and get your boarding pass from the moment you purchase all your flights from Iberia, Iberia Express and A...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
If this if your case you can now print a duplicate of the boarding pass from your computer. Remember that if you forget your boarding pass, you should go to the check-in kiosk or the check-in desk ...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
Bus & Fly tickets will always be exempt from Iberia luggage charges. You cannot check bags on the overland sections so you should recover your luggage at Madrid airport: To check luggage for an...
If your query is about luggage delays, you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up If the question is ...
Early seat bookings not requiring payment can be changed at any time. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same flight until the check-i...
This option is not currently available.
If you don't know where you want to travel, you can use our tools to get inspired:Most searched for flights offer: The cheapest prices Spain that our customers have found. Your travel guides: ...
Our offers appear on the main page of our website. You can also follow us on Facebook, Twitter and Twenty to discover our future promotions. One of our most successful campaigns among our followers...
In the airport check-in area there are gauges (Iberia's or the airport) where you can check if your hand baggage complies with the rules established to allow you to take it with you in the cabin. ...
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hold ...