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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
Refunds of tickets purchased with Avios for Iberia Group flights depend on the fare and the following terms and conditions: Blue Class: Changes and refunds are allowed through the Iberia P...
Earn Avios by taking flights with the programme partner companies.
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Ibe...
Pets (such as dogs, cats, birds, etc.) that meet  legal and documentary requisites may be accepted as hold or cabin luggage. Acceptance in the hold Animals accepted in the hold: cats...
Minimum time-frame necessary to make a reservation via Iberia.com 2 hours 6 hours 24 hours 48 hours 72 hours 96 hours ...
Excluding the Puente Aéreo between Madrid and Barcelona, you cannot make return bookings with the possibility of an open return (open to use for one year) on our website. Although the conditions ...
We'll help you with all the arrangements: Check the COVID-19 restrictions and regulations for the country you are visiting. Book and pay for your trip (without any admin fees) ...
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT: Visa, American Express, UATP/Airplus, Diners Club,...
Flight updates due to the evolution of Coronavirus: You can check the latest flight updates on coronavirus. During these challenging times  we are offering complete flexibility by...
They are all credit cards. By shopping with Iberia Icon and Iberia Max cards you automatically accumulate Avios. Iberia Icon is the old Iberia Sendo. As well as many of the benefits offered by the ...
When we speak of tariffs where restrictions apply we mean all those that have some type of limitation in the conditions that apply, that could refer to changes or refunds. Normally these are the ...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
Flight updates due to the evolution of Coronavirus: You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus throug Manage my booking. ...
Due to the Coronavirus outbreak, following guidelines have been published for customers who have a ticket purchased on flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum, ...
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
You can name beneficiaries (which you can change whenever you like) of your Iberia Plus card so that they may use your Avios to benefit from any of the services of the Programme without your havi...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket. A ticket is valid for transport: -...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
Flight updates due to the evolution of Coronavirus: You can check the latest flight updates on coronavirus. During these challenging times  we are offering complete flexibility by ...
We consider a person to be a minor if he or she has not yet turned eighteen years of age on the flight date. Fares are applied depending on the passenger's age range:  For infants under 2 year...
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information ...
Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selectio...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...