Tickets and bookings are personal and non-transferable. It is not possible to change the ticket holder or replace one person with another.

However, if the first name or surnames in the booking contain transcription errors or small differences compared to your official identity document, you can request a free correction.

Corrections you can make in Manage your booking.

If the change affects a maximum of 3 characters, you can request it directly in Manage Your Booking.
For example:

• Error in one letter when transcribing first names/surnames. For example, FernáMdez instead of Fernández.

• Changing one or more letters of the surname. For example, Fernández to Hernández; Martín to Martínez.

Corrections you must request through our Booking Offices.

If you need to make any of the following changes, please contact our Booking offices in these cases:

• Adding or removing the first or second name. For example, María Dolores to Dolores or vice versa.

• Changing the name to use one of the official languages For example, Pedro to Pere.

• Changing the order of the surnames or including another one, keeping the first name and the other surname the same. For example, Vargas Pérez to Pérez Vargas; Martín/Antonio to Martín Segura/Antonio.

Important

These corrections can only be used to make the booking details match your official documentation. They cannot be used to transfer the ticket to another person.
In addition, it is normal for first names and surnames to appear together or without spaces on the ticket. The system displays them this way automatically and it does not affect your trip.

If you purchased your ticket through a travel agency, you must request the correction directly through them.