We assist you with all your travel arrangements:
Book and pay for your trip (without management fees).
Change or cancel your booking and request or use your vouchers through Manage your booking.
View the status of refund requests made through our Call Centre.
If you are unable to travel for health reasons, contact us through this form.
Check your flight status for any last-minute disruption. Get flight updates with Iberia Conecta.
Find out about the benefits and conditions of the Iberia Plus programme. You can also contact us through this form.
Track your baggage and any other claims or request a receipt.
WhatsApp: +34 676 67 60 04
Contact telephone numbers in Spain:
For more information or new bookings, please contact:
900 111 500 (free phone, available within Spain).
+34 91 333 67 01 (local telephone without additional charges).
If you want to contact us from another country, call our Booking offices.
You can travel with a child on the same plane but in different cabins provided you bear in mind certain conditions:
The child must be over 5 years old. For air safety reasons, if the child is under 12 years old they will be treated as an unaccompanied minor (UM) and you will therefore have to book the Unaccompanied minor service. We will therefore accept responsibility for their transport but you will be responsible for their health, well-being and conduct. We recommend that you book this service well in advance because there is a limited number of seats available for UMs.
If the child is 12 or older, there is no special procedure. You can make an individual booking in the desired cabin.
The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexible Ticket” option as an extra when you booked your flight. Fares subject to restrictions do not allow refunds or changes, or if they do there is a penalty fee.
If you bought your ticket on iberia.com, you can check the refund terms and conditions in Manage your booking or call our Booking offices. And if you bought it through an agency, you should contact them.
Important: Management fees are non-refundable unless you request a refund due to a delay, flight cancellation and/or flexible booking in markets within the European Union.
Name changes for seat and/or ticket bookings are NOT allowed. We therefore kindly request that when you make your booking you enter your full name exactly as stated on the travel document you will show at the airport on the day of the flight. If you see that your names or surnames appear together on your ticket even though you entered them separately when booking, this is completely normal and correct. This is because the booking system automatically puts them together the same field.
If you need to correct the name on the ticket, you can request free rectification through our Booking offices in the following cases:
Add or remove the first or middle name. For example, María Dolores instead of Dolores, or vice versa.
Change one or more letters of the surname. For example, Fernández instead of Hernández; Martín instead of Martínez.
Correct a typo in the name/surname. For example, Fernández instead of FernáMdez.
Change the name to one of the official languages, e.g. Pere instead of Pedro.
Change the order of the surnames or include another one, leaving the name and original surname the same. For example, Vargas Pérez instead of Pérez Vargas; Martín Segura/Antonio instead of Martín/Antonio.
If you bought your ticket through an agency, you must contact them to request a name change.
Terminal 1 at Barcelona airport is connected to the city and other nearby areas by taxi, metro, bus and commuter train via T2.
From here there is a bus service that connects both terminals in just 10 minutes.