At Madrid airport our offices are located as indicated below.

Ticket office
Our ticket office is located in front of the islands next to the check-in desks in T4.

Information and customer service offices

• T4 has several Iberia information and customer service points: two at the front of the islands next to the check-in desks, two in each of the wings in the boarding area (Zones H and K), and three in the arrivals hall (baggage reclaim).

• T4S has four information and customer service points: one in the middle of the check-in area, two in each of the wings in the boarding area (Zones R and U), and another one in the middle of the boarding area.

Transit Office
Some of the Iberia information and customer service points also operate as transit desks.

• In T4 they are located in each wing of the boarding area (Zones H and K).

• In T4S there is one in the middle of the check-in area and another two in the boarding area.