If you are relocated to another flight due to denied boarding, delay or cancellation of your original flight and you have added extras to your booking, we'll make sure you keep the same benefits regarding:

• Cabin (Economy, Premium Economy or Business).

• Fare (Basic, Optimal or Comfort).

• Free baggage allowance.

For other extras, check that your new booking shows all the services you added (seat selection, extra bag, pet, etc.).
If this is not the case, you can choose one of the following options:

• Book them again through the Customer Service Centre. If your new flight is operated by an airline other than Iberia, contact their Customer Service.

• Don't include them in your new booking and request a refund by filling in the form for Cancelled flight or Delayed flight, as applicable, indicating the extras in the comments. You'll receive a first response from us within 10 days. If you don't hear from us within that time, it means that we're still working on your case, either because it's more complex or because we have to obtain information from third parties. Once we've processed your refund, it may take up to 30 days to reach your account, depending on the bank. You should contact your bank if it doesn't reach your account within that time.