If you find that the balance in My Iberia Plus > Avios doesn't show all the Avios or Elite Points earned for flights taken or services used, remember that for transactions where you entered your Iberia Plus number during the booking process, it will take up to 2 months, depending on the airline or Iberia Plus partner, for them to appear in your account.
If your Avios or Elite Points have still not been recorded in your account after two months, follow the steps below to claim them:
| AIRLINE | CLAIM PROCEDURE | RECORDING PERIOD |
|---|---|---|
| Routes already flown on flights with the Iberia code (IB) and operated by the Iberia Group* or Level, as well as flights operated by other airlines with the Iberia code or that are partners of the Iberia Plus programme, with the exception of those operated by ALSA, Avanza or Renfe. | All claims are managed through iberia.com under My Iberia/Avios and Elite Points/ Missing Avios. | Avios will be recorded within 45 days. |
| All other airlines associated with the programme | You must send the image of the boarding pass and copy of the electronic ticket through the form. | Avios will be recorded within 45 days. |
| Non-airline Iberia Plus partners | You must process it with the partner company that you booked the service with, through the contacts indicated in 'Other partners: Avios/Missing Avios. | Avios will be recorded within 3 months. |
*The Iberia Group comprises Iberia, Iberia Express and Iberia Regional/Air Nostrum.
In all three cases above, you have 6 months from the date of service to claim Avios or Elite Points; or 3 months if you registered after the date of service in the case of airlines. The Avios will be recorded in your account within 3 months of the date of your claim.