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What do I do if I'm missing some Avios or Elite Points?
If you find that the Avios balance in your personal area under “Balance and transactions” doesn't show all the Avios or Elite Points earned for flights taken or services used, remember that for transactions where you entered your Iberia Plus number during the booking process it will take up to 2 months, depending on the airline or Iberia Plus partner, for them to appear in your account.
If your Avios or Elite Points have still not been recorded in your account after 2 months, follow the steps below to claim them:
| AIRLINE |
CLAIM PROCEDURE |
RECORDING PERIOD |
| Flights operated or sold by the Iberia Group,* American Airlines, British Airways, Malaysian Airlines, Qatar Airways and Sri Lankan Airlines. |
Se gestiona a través de iberia.com en Mi Iberia/Avios y Puntos Elite/ Missing Avios. |
Avios will be recorded within 45 days. |
| Other airlines associated with the programme |
Es necesario enviar la imagen de la tarjeta de embarque y copia del billete electrónico a través del form. |
Avios will be recorded within 45 days. |
| Iberia Plus partners (other than airlines) |
Debes tramitarlo con la empresa partner con la que has contratado el servicio, a través de los contactos que aparecen en “Otras compañías asociadas: Avios/Missing Avios. |
Avios will be recorded within 3 months. |
*The Iberia Group comprises Iberia, Iberia Express and Iberia Regional/Air Nostrum.
In all three cases above, you have 6 months from the date of the service to claim missing Avios or Elite Points; or 3 months if you registered after the date of the service in the case of airlines. The Avios will be recorded in your account within 3 months of the date of your claim.
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