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What do I do if I'm missing some Avios or Elite Points?

If you find that the Avios balance in your personal area under “Balance and transactions” doesn't show all the Avios or Elite Points earned for flights taken or services used, remember that for transactions where you entered your Iberia Plus number during the booking process it will take up to 2 months, depending on the airline or Iberia Plus partner, for them to appear in your account.
If your Avios or Elite Points have still not been recorded in your account after 2 months, follow the steps below to claim them:

Flights operated or sold by the Iberia Group,* American Airlines, British Airways,  Malaysian Airlines, Qatar Airways and Sri Lankan Airlines.You can manage through under My Iberia/Avios and Elite Points/ Non-recorded Avios.Avios will be recorded within 45 days.
Other airlines associated with the programmeYou will need to send the boarding card image and a copy of the electronic ticket through form.Avios will be recorded within 45 days.
Iberia Plus partners (other than airlines)You must process it with the partner with whom you booked the service, through the contact details that appear in “Otras compañías asociadas: Avios/Non-recorded Avios.Avios will be recorded within 3 months.

*The Iberia Group comprises Iberia, Iberia Express and Iberia Regional/Air Nostrum.

In all three cases above, you have 6 months from the date of the service to claim missing Avios or Elite Points; or 3 months if you registered after the date of the service in the case of airlines. The Avios will be recorded in your account within 3 months of the date of your claim.

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