If, when checking your Avios balance in your private area in My Iberia Club, you do not see all the Avios or Elite Points credited for the flights or services you have used, please note that for transactions where your Iberia Club number was provided during the booking, the credit will be made within a maximum of 2 months, depending on the operating airline or Iberia Club partner.
If, after this period, your Avios or Elite Points still do not appear in your account, follow these steps to claim them:
| AIRLINE | HOW TO CLAIM | CREDIT TIMEFRAME |
|---|---|---|
| Flights of the Iberia Group* and partner airlines (Operated and/or marketed by Iberia or Level. Excluding ALSA, Avanza and Renfe) | Go to My Iberia Club and select 'Claim missing Avios'. | Maximum 45 days |
| Flights operated and marketed by Vueling | Send a photo of your boarding pass and electronic ticket through the formulario. | Maximum 45 days |
| Non-air partners | Deal directly with the partner or request 'missing Avios' from My Iberia Club. | Maximum 3 months |
* The Iberia Group is made up of Iberia, Iberia Express and Iberia Regional/Air Nostrum.
Maximum time limits for claiming your Avios:
Flights: You have up to 6 months from the date of your flight to claim your Avios.
New customers: If you have just registered with Iberia Club, you can claim flights taken up to 3 months before your registration date.
Non-air partners: You have up to 3 months from the day you consumed or used the partner's service.