Find an answer to your questions, solve your most common problems and get in touch with us.
Haven't found what you are looking for?
Locate your question in our search engine to find your question
How do I request a refund for an advance seat selection?
You can only request these refunds in certain circumstances. Check the Advance seat booking policy for more information.
If you booked through a travel agency, you must process refund requests through them. You cannot do this at the airport or on board the plane.
The deadline for submitting a refund request is 14 days from the date of the last flight in your itinerary and all refunds will be made to the same payment method you used to book your paid seating.
Here are the user questions