If your flight has been disrupted for a reason beyond our control, has been cancelled or has been delayed for more than 5 hours and your fare allows refunds, or you added the Flexible Ticket option, you can request a refund voucher for the ticket amount to use on another date.
If you already have a voucher and want to use it, just enter the identifier on the payment page when you buy your new ticket.
For more information and answers to any other questions, please check our Refund Vouchers page, where you can also combine several vouchers, check your balance and see the deadline for use.