You can request free assistance if you are unable to get around the airport without help due to any physical, cognitive or sensory accessibility requirements, either temporarily (e.g. pregnancy or broken leg) or permanently.

You can book it online when you purchase your ticket; after your purchase, through Manage your booking; or at any time through our Customer Service Centre. In any case, we recommend that you request it at least 48 hours before your flight, and that you arrive at the airport at least 2 hours before departure. We can only guarantee you the best service if you follow these recommendations.

For more detailed information, please go to How to book assistance.