Tickets purchased with Avios for flights operated by the Iberia Group (Iberia, Iberia Express and Iberia Regional Air Nostrum) are refunded in line with the fare and the following conditions through your Iberia Club Service Centre:

• Basic: Changes are allowed before the departure of flight with a penalty of €25/$40 and are non-refundable.

• Economy Comfort: Changes are allowed free of charge before departure of flight and can be refunded up to 24 hours before departure with a penalty of €25/$40. No full refunds or partial refunds for segments not flown are allowed after the flight.

• Premium Economy Comfort: Changes and refunds are allowed up 24 hours before departure with a penalty of €25/$40. No full refunds or partial refunds for segments not flown are allowed after the flight.

• Business Comfort: Changes and refunds are allowed up to 24 hours before departure with a penalty of €25/$40. No full refunds or partial refunds for segments not flown are allowed after the flight.

Tickets purchased with Avios to fly with other airlines belonging to the Iberia Club programme:

• Flights with all other airlines, including those belonging to the oneworld alliance, are non-refundable, but changes are sometimes allowed. Check the particular conditions of each ticket at the time of purchase.

• Changes and refunds are not allowed for tickets purchased with Avios for Vueling flights.

For products and services of non-airline partners purchased with Avios, refunds must be processed directly with the partner in question and will depend on their returns policy.