Tickets purchased with Avios for flights operated by the Iberia Group are refunded in line with the fare and the following conditions through your Iberia Plus Service Centre:

• Blue class: Changes and refunds are permitted up to 24 hours before the flight with a penalty of €25. No full refunds or partial refunds for segments not flown are permitted after the flight.
• Full Economy: Changes and refunds are permitted up to 24 hours before the flight. No full refunds or partial refunds for segments not flown are permitted after the flight.
• Premium Economy: Changes and refunds are permitted up to 24 hours before the flight with a penalty of €25. No full refunds or partial refunds for segments not flown are permitted after the flight.
• Business: Changes and refunds are permitted up to 24 hours before the flight with a penalty of €25. No full refunds or partial refunds for segments not flown are permitted after the flight.
• Changes and refunds are not permitted for tickets purchased with Avios for Vueling flights.
• For products and services of non-airline partners purchased with Avios, refunds must be processed directly with the partner in question and will depend on their returns policy.