Before travelling, check all the documents you need and the specific procedures and requirements of the destination country.

• Leaving the country:

  Bear in mind the time you will need to check in and go through the passport and security controls, especially in holiday periods. You should have your ticket, boarding pass and documents to hand, and it is your responsibility to have your personal documents in order. Remember, if you do not meet the passport or customs control requirements, you may be denied entry to the destination country.
  Each country has its own restrictions when it comes to taking out a typical product from the country. If in doubt, check with the embassy of the country you are visiting.

• Connecting flights:

  As a general rule, if you enter a country in the European Schengen Area to travel to another country that is also in that area, you will go through passport control at the first point of arrival and through customs with your baggage at the final destination. If the countries are outside the Schengen area, you will go through both procedures at the end of your journey.
  In the United States you will have to go through immigration and customs with your baggage at your first arrival airport in the country. If in doubt, check at the departure airport where you will need to go through these controls.

• Arriving at the country of destination:

  The first step upon arrival will be to go through immigration and customs again. Immigration and customs forms are usually handed out on the plane before arrival in the country so that you can save time by filling in the details before you land. If the forms aren't given out on the plane, you can request them on arrival.
  In certain countries, the required visa is obtained at the destination airport, where you will probably have to pay for it in dollars. In some countries you may have to pay airport taxes or a tourist tax.
  Remember, all customs limit the amount of alcohol tobacco and perfume that you can take into the country. Some countries also limit the entry of animals, plants and food.

  Check the other entry requirements for each country in the European Economic Community.
  If you have nothing to declare, look for the “Nothing to declare” sign (it usually has a green background) to exit the airport faster.

A Redress number is a unique number that you can request from the US Department of Homeland Security. It is used for problems such as delays and denied boarding by the airline, entering/leaving the US or the repetition of a security check if your name coincides with that of a person on the US watch list.
If you think your name has been mistakenly linked with that of a person on the US watch list and you want to avoid identification problems in the future, you can request a Redress number.

In accordance with Venezuelan law, passengers travelling from this country who have purchased tickets directly from authorised airlines (including Iberia) or at a foreign travel agency must have an ink stamp on their ticket.
This is not required if you are travelling with Iberia from Caracas.

In addition to your hand luggage, you may carry portable oxygen concentrators (POCs), CPAP devices and other similar respiratory devices at no additional cost.

Portable oxygen concentrators (POCs)

You will not need Medical Service approval or prior notification to transport and use a POC on board.

Iberia accepts FAA-approved POCs. The equipment must bear an approval label or mark indicating that it is approved for use on aircraft, usually represented by an aircraft symbol, or be accompanied by supporting documentation.

Passengers travelling with a POC may not occupy seats located in emergency exit rows.

CPAP devices

You may use a CPAP device on board without special authorisation, provided that it operates on batteries.

General conditions

POCs and CPAP devices cannot be charged using the aircraft’s electrical sockets and must therefore operate on batteries. For POCs, you must carry enough charged batteries to cover at least 150% of the total journey duration, including flight time, waiting time at airports and a contingency for possible delays.

Additional batteries must be carried in your hand luggage, individually packaged and protected to prevent damage or accidental short circuits during transport. For more information, see our battery regulations.

During use, the POC or CPAP device must be placed under the seat in front and may not exceed the permitted hand-luggage dimensions.

For safety reasons, both devices must be capable of being disconnected when required during the flight. They will only be accepted if disconnecting them does not affect the passenger’s health.

Passengers with reduced mobility may transport two pieces of mobility equipment (wheelchairs, walkers or other orthopaedic devices) free of charge.

• If your wheelchair is manual, you can travel with it without needing any technical checks.

• If your wheelchair is electric, you can travel with it provided it meets the safety requirements regarding the wheelchair batteries.

Please check the specific section on the page about wheelchairs and other mobility equipment for full information.

Request your assistance at least 48 hours before your flight to avoid longer waiting times at the airport. Outside this period, assistance will be subject to the resources available at that time. You can find more detailed information on our How to book assistance page.