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Contents related to user question: what happens if I have to cancel my flight?

What can I do in Manage your booking?

Once your electronic ticket (TKT) has been issued, enter your ...

Can I cancel my ticket and get a refund?

The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexib...

Cancel boarding pass online

Once your online boarding pass has been issued, you CANNOT cancel it. If you don't go to the board...

Do you know your passenger rights?

The European Union has established certain rights for air passengers and is committed to safeguarding them. These a...