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Contents related to user question: how do I request a refund?

Can I cancel my ticket and get a refund?

The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexib...

Do you know your passenger rights?

The European Union has established certain rights for air passengers and is committed to safeguarding them. These a...

Courses to lose the fear of flying

We cannot offer any courses at this moment as they are temporarily unavailable....

Is there always a ticket management fee?

Ticket management fees are applied according to the origin-destination and the type of ticket issued. Fees vary acc...