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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • The status of my ticket is shown as "Unable to check-in" Why?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Last-minute information about our flights
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • My flight has been cancelled. What are my options?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can you change the name on the tickets?
  • What is the Amex card?
  • How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • Offers, promotions and contests
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • Can I travel with pets?
  • Offers, promotions and contests
  • Can I travel when I'm pregnant?
  • What are the requirements for a child travelling alone?
  • Travelling more comfortably
  • Can I travel with pets?
  • Are there any rules or regulations for transporting pets?
  • Brachycephalic animals
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • What processes can I perform through “Manage your booking?”
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I cancel my ticket and obtain a refund?
  • How does the Iberia Plus card work?
  • When and how can I use my COVID-19 voucher?
  • Can I travel with pets?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • Offers, promotions and contests
  • What processes can I perform through “Manage your booking?”
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Contact us
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • When does the resident discount apply?
  • Can I buy tickets with a large-family discount on iberia.com?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What happens if I forget my Iberia Plus number or don't have my PIN?