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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I transport my sports equipment?
  • Can I travel with pets?
  • Brachycephalic animals
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I enjoy my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • When does the resident discount apply?
  • Can I buy tickets with a large-family discount on iberia.com?
  • Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Offers, promotions and contests
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What processes can I perform through “Manage your booking?”
  • Oneworld timetable
  • I have not received confirmation of purchase (E-mail)
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Who can I contact to recover an item left?
  • Luggage check-in on flights with stopovers or connections
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What processes can I perform through “Manage your booking?”
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Luggage check-in on flights with stopovers or connections
  • Can I travel with pets?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Fuel surcharge
  • Can I buy, give away or transfer Avios?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can the ticket prices vary according to age?
  • Can I make a reservation without being registered at Iberia.com?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I travel when I'm pregnant?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Travelling more comfortably
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Offers, promotions and contests
  • How can I pay at Iberia.com?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • What are Avios and how can I get them?
  • How many pieces/kilos of luggage can I check in?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Who can I contact to recover an item left?
  • How can I enjoy my Avios?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I pay at Iberia.com?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?
  • I confirm my booking
  • Contact us
  • I do not wish to receive commercial information through my e-mail
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Seats on board
  • Can a seat be booked near the emergency exit?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • I confirm my booking
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?