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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • Do I have to show my credit card at the airport?
  • Can I bring flowers or plants onto the plane?
  • Offers, promotions and contests
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I buy a ticket for a person that lives in another city?
  • How can I pay at Iberia.com?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What does baggage allowance mean?
  • Can I travel with pets?
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Contact us
  • When does my Iberia Plus card expire?
  • Do my Avios expire?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What is Best Price Guarantee?
  • What substances do the liquid regulations cover?
  • What is a FREMEC card and how can I apply for one?
  • Can I take my medication along as hand luggage?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • I confirm my booking
  • Can I see a seat map on the plane to choose and book my place?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How can I access my Iberia Plus personal space?
  • When and how can I use my COVID-19 voucher?
  • How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Contact us
  • Offers, promotions and contests
  • Can I see a seat map on the plane to choose and book my place?
  • Discount codes
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • When and how can I use my COVID-19 voucher?
  • What is a FREMEC card and how can I apply for one?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How many pieces/kilos of luggage can I check in?
  • Can I travel with pets?
  • Can I cancel my ticket and obtain a refund?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Where is baggage reclaim in Madrid's terminal 4?