Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Stopover, Hola Madrid
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Can you change the name on the tickets?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Advance information about passengers
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • Iberia Plus Partners: Flights
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • Can I travel with pets?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • Contact us
  • How can I pay at Iberia.com?
  • Can I cancel my ticket and obtain a refund?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • What does it mean when restrictions apply to the tariff shown, or if there are no restrictions?
  • How many pieces/kilos of luggage can I check in?
  • When and how can I use my COVID-19 voucher?
  • How many pieces/kilos of luggage can I check in?
  • Can the ticket prices vary according to age?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Do you know your rights as a passenger?
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • When and how can I use my COVID-19 voucher?
  • I confirm my booking
  • How long is a ticket valid for?
  • Arrivals and departures
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Offers, promotions and contests
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • What is understood by a minor?
  • Is it possible for another person to use my Avios?
  • How can I make a group booking?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Contact us
  • Can you change the name on the tickets?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • Can I cancel my ticket and obtain a refund?
  • I confirm my booking
  • How can I enjoy my Avios?
  • Do I have to type in the obligatory details every time I make a new reservation?
  • Contact us
  • Can I make a reservation without being registered at Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • Can I travel with pets?