Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Travel restrictions and COVID-19 measures
  • Travel restrictions and COVID-19 measures
  • What are the requirements for a child travelling alone?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • What substances do the liquid regulations cover?
  • For which flights are the liquid regulations applicable?
  • Gastronomy
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Arrivals and departures
  • Offers, promotions and contests
  • When and how can I use my COVID-19 voucher?
  • How many pieces/kilos of luggage can I check in?
  • Book with a discount in AENA parking lots
  • When does the resident discount apply?
  • Can I buy tickets with a large-family discount on iberia.com?
  • Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • Who can I contact to recover an item left?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • Can I pay for an early seat booking using my Avios?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • When and how can I use my COVID-19 voucher?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Travelling more comfortably
  • Iberia Jobs
  • What are the requirements for a child travelling alone?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • For which countries are the liquid regulations applicable?
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What do I need to sign up in Iberia Plus?
  • When and how can I use my COVID-19 voucher?
  • Travel restrictions and COVID-19 measures