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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I enjoy my Avios?
  • Can I book a seat in advance?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • What are Elite Points?
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Contact us
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Arrivals and departures
  • I confirm my booking
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • I have not received confirmation of purchase (E-mail)
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I enjoy my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • Buy now and pay later with Aplazame
  • Can I pay for an early seat booking using my Avios?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What is the blue fare and how can I book it?
  • I confirm my booking
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • I have lost my ticket (Duplicate)
  • I have not received confirmation of purchase (E-mail)
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Contact us
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • What items are considered hazardous?
  • What substances do the liquid regulations cover?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • How can I enjoy my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How many pieces/kilos of luggage can I check in?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What substances do the liquid regulations cover?
  • For which flights are the liquid regulations applicable?
  • Gastronomy
  • Offers, promotions and contests
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • What do I do if my Iberia Plus card goes missing or is stolen?