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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • When and how can I use my COVID-19 voucher?
  • Can I pay for an early seat booking using my Avios?
  • How far in advance can I buy at Iberia.com?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Contact us
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What items are considered hazardous?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • Other security measures applicable under the hand luggage regulations
  • What substances do the liquid regulations cover?
  • Can you change the name on the tickets?
  • What is Iberia Plus?
  • How does the Iberia Plus card work?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • VIP services at the airport
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • How can I buy a ticket for a return on any day?
  • Arrivals and departures
  • Press Room
  • VIP services at the airport
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What do I need to sign up in Iberia Plus?
  • Iberia on your mobile
  • Can I travel with pets?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Can I travel with pets?
  • Can I travel with pets?
  • Brachycephalic animals
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Contact us
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I get information on an open case?
  • Baggage Tracing
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • How many pieces/kilos of luggage can I check in?