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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How can I access my Iberia Plus personal space?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What do I need to sign up in Iberia Plus?
  • Tourist Class
  • How many pieces/kilos of luggage can I check in?
  • Travelling more comfortably
  • Will I be able to connect my laptop to a power supply onboard the aircraft?
  • Entertainment on board
  • What processes can I perform through “Manage your booking?”
  • Invoice request
  • Invoice request
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • When does my Iberia Plus card expire?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • Can I buy, give away or transfer Avios?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Offers, promotions and contests
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I cancel my ticket and obtain a refund?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • When does my Iberia Plus card expire?
  • Do my Avios expire?
  • How early should I arrive at the airport when I am going to travel?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Where is baggage reclaim in Madrid's terminal 4?
  • Ticket cancellation and refund in the event of death
  • How many pieces/kilos of luggage can I check in?
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Iberia Conecta
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • How far in advance can I buy at Iberia.com?
  • Offers, promotions and contests
  • Discount codes
  • Offers, promotions and contests
  • Is a discount available for large families?
  • Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • The mobile boarding card
  • Arrivals and departures
  • Offers, promotions and contests
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration