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Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Last-minute information about our flights
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • My flight has been cancelled. What are my options?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • I have not received confirmation of purchase (E-mail)
  • Do I have to show my credit card at the airport?
  • How can I buy a ticket for a person that lives in another city?
  • What is Best Price Guarantee?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What are Elite Points?
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • Iberia Plus Partners: Flights
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can you change the name on the tickets?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • When does my Iberia Plus card expire?
  • Do my Avios expire?
  • Can I buy tickets with a large-family discount on iberia.com?
  • Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • Offers, promotions and contests
  • When and how can I use my COVID-19 voucher?
  • Discount codes
  • How many pieces/kilos of luggage can I check in?
  • What is a FREMEC card and how can I apply for one?
  • Travelling more comfortably
  • What processes can I perform through “Manage your booking?”
  • When will the charge be made to my card used for pay?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • When will the charge be made to my card used for pay?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Can the ticket prices vary according to age?
  • Can one adult travel with two babies?
  • How soon can a mother and newborn baby travel with Iberia?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Contact us
  • Barcelona airport
  • Business Class
  • Contact us
  • Offers, promotions and contests
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I pay for an early seat booking using my Avios?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Offers, promotions and contests
  • Discount codes
  • How many pieces/kilos of luggage can I check in?
  • When and how can I use my COVID-19 voucher?
  • What is a FREMEC card and how can I apply for one?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • Iberia Plus Partners: Flights
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • What is a codeshare flight?
  • Can I pay for an early seat booking using my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?