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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- Contact us
- How can I enjoy my Avios?
- How does the Iberia Plus card work?
- What is Iberia Plus?
- When does the resident discount apply?
- Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How can I make a group booking?
- What are Avios and how can I get them?
- When does the resident discount apply?
- How can I make a group booking?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- How can I pay at Iberia.com?
- Can you change the name on the tickets?
- Can I cancel my ticket and obtain a refund?
- When does the resident discount apply?
- How many pieces/kilos of luggage can I check in?
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- When and how can I use my COVID-19 voucher?
- Offers, promotions and contests
- Discount codes
- How many pieces/kilos of luggage can I check in?
- What is a FREMEC card and how can I apply for one?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Book with a discount in AENA parking lots
- When does the resident discount apply?
- Can I buy tickets with a large-family discount on iberia.com?
- Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
- What processes can I perform through “Manage your booking?”
- How can I enjoy my Avios?
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Can I buy, give away or transfer Avios?
- What is Iberia Plus?
- How does the Iberia Plus card work?
- How does the de-icing equipment work?
- The status of my ticket is shown as "Unable to check-in" Why?
- Contact us
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Oneworld timetable
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- What is Best Price Guarantee?
- How can I enjoy my Avios?
- Can you change the name on the tickets?
- I confirm my booking
- I have lost my ticket (Duplicate)
- I confirm my booking
- I have lost my ticket (Duplicate)
I have a flight booked tomorrow from Seville to London Heathrow. Do I need a covid test done beforem
- I confirm my booking
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- When does the resident discount apply?
- Can I leave a reservation pending confirmation and purchase the ticket at a later date?
- How can I buy a ticket for a person that lives in another city?
- How can I pay at Iberia.com?
- Contact us
- Contact us
- What do I do if my Iberia Plus card goes missing or is stolen?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- How can I pay at Iberia.com?
- What processes can I perform through “Manage your booking?”
- How can I enjoy my Avios?
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- How does the Iberia Plus card work?
- What is Iberia Plus?
- What do I do if my Iberia Plus card goes missing or is stolen?
- What do I need to sign up in Iberia Plus?
- Contact us
- Baggage Tracing
- I have not received confirmation of purchase (E-mail)
- Arrivals and departures
- Corporate responsibility at Iberia
- How many pieces/kilos of luggage can I check in?
