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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I travel with pets?
  • Brachycephalic animals
  • What can I take in my hand luggage?
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Travelling more comfortably
  • I confirm my booking
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Can I choose the currency for seeing ticket prices?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Do you know your rights as a passenger?
  • Search Iberia Plus partners
  • How can I enjoy my Avios?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How many pieces/kilos of luggage can I check in?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I enjoy my Avios?
  • Who can I contact to recover an item left?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Contact us
  • Iberia Plus Centers
  • How can I enjoy my Avios?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • Can I make a reservation without being registered at Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I choose the currency for seeing ticket prices?
  • What is the Amex card?
  • What is a codeshare flight?
  • I have more than one Iberia Plus account. Can I merge them?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Is it possible for another person to use my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What are Avios and how can I get them?
  • Can I choose the currency for seeing ticket prices?
  • How early should I arrive at the airport when I am going to travel?
  • How early should I arrive at the airport when I am going to travel?
  • What is understood by a minor?
  • How can I make a group booking?
  • Contact us
  • Is it possible for another person to use my Avios?
  • How soon can a mother and newborn baby travel with Iberia?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Can I pay for an early seat booking using my Avios?