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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Last-minute information about our flights
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • My flight has been cancelled. What are my options?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • When does the resident discount apply?
  • Luggage check-in on flights with stopovers or connections
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Tourist Class
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Shopping onboard
  • Arrivals and departures
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • Can I cancel my ticket and obtain a refund?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • Can you change the name on the tickets?
  • Contact us
  • Arrivals and departures
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • What processes can I perform through “Manage your booking?”
  • Travel restrictions related to COVID 19
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • How many pieces/kilos of luggage can I check in?
  • Other security measures applicable under the hand luggage regulations
  • What are the Iberia Icon and Iberia Max cards?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I pay at Iberia.com?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How can I get information on an open case?
  • Contact us
  • Contact us
  • Can you change the name on the tickets?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)