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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Can I cancel my ticket and obtain a refund?
- What is a FREMEC card and how can I apply for one?
- Contact us
- What processes can I perform through “Manage your booking?”
- When will the charge be made to my card used for pay?
- How can I buy a ticket for a person that lives in another city?
- Travelling more comfortably
- I have not received confirmation of purchase (E-mail)
- Baggage Tracing
- Do you know your rights as a passenger?
- How many pieces/kilos of luggage can I check in?
- Luggage check-in on flights with stopovers or connections
- Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
- I have not received confirmation of purchase (E-mail)
- Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
- I have not received confirmation of purchase (E-mail)
- Invoice request
- Can I cancel my ticket and obtain a refund?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- How can I subscribe to the e-newsletters or update my information and preferences?
- I do not wish to receive commercial information through my e-mail
- How can I get information on an open case?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- How can I make a group booking?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Offers, promotions and contests
- Is there a discount for single-parent families?
- Is a discount available for large families?
- Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
- When does the resident discount apply?
- I have not received confirmation of purchase (E-mail)
- I do not wish to receive commercial information through my e-mail
- Baggage Tracing
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- What do I do if my Iberia Plus card goes missing or is stolen?
- How does the Iberia Plus card work?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Where is baggage reclaim in Madrid's terminal 4?
- Ticket cancellation and refund in the event of death
- How many pieces/kilos of luggage can I check in?
- I confirm my booking
- I have not received confirmation of purchase (E-mail)
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- The status of my ticket is shown as "Unable to check-in" Why?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Contact us
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Stopover, Hola Madrid
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Ticket cancellation and refund in the event of death
