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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- I confirm my booking
- I have not received confirmation of purchase (E-mail)
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- Musical instruments
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- Suggestions, complaints or claims
- How many pieces/kilos of luggage can I check in?
- Contact us
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Rules for entering in EEUU without VISA
- What is the Amex card?
- What is a codeshare flight?
- Can I buy, give away or transfer Avios?
- How can I enjoy my Avios?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- What processes can I perform through “Manage your booking?”
- How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- What happens if I forget my Iberia Plus number or don't have my PIN?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Arrivals and departures
- How can I pay at Iberia.com?
- What happens if I forget my Iberia Plus number or don't have my PIN?
- Contact us
- What is the Amex card?
- Can I cancel my ticket and obtain a refund?
- What do I do if my Iberia Plus card goes missing or is stolen?
- How can I access my Iberia Plus personal space?
- What happens if I forget my Iberia Plus number or don't have my PIN?
- I have not received confirmation of purchase (E-mail)
- I confirm my booking
- Can you change the name on the tickets?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- Business Class
- Why should I join the Iberia Plus program?
- What processes can I perform through “Manage your booking?”
- How do I request proof of having flown, been delayed or having my flight cancelled?
- How can I enjoy my Avios?
- Can you change the name on the tickets?
- Search Iberia Plus partners
- How can I enjoy my Avios?
- What is the Amex card?
- Iberia Plus Centers
- Contact us
- How can I get information on an open case?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Contact us
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- What is Iberia Plus?
- How does the Iberia Plus card work?
- How can I pay at Iberia.com?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Multiple journeys
- Contact us
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How can I pay at Iberia.com?
- Offers, promotions and contests
- How does the Iberia Plus card work?
- I have not received confirmation of purchase (E-mail)
- How can I buy a ticket for a person that lives in another city?
- How can I pay at Iberia.com?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- When will the charge be made to my card used for pay?
- How far in advance can I buy at Iberia.com?
- How can I enjoy my Avios?
- What is a codeshare flight?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- Can I book a seat in advance?
- Can I change my seat booked in advance?
- Can I see a seat map on the plane to choose and book my place?
- What do I do if my Iberia Plus card goes missing or is stolen?
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- How can I enjoy my Avios?
- How can I access my Iberia Plus personal space?
