Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What is a FREMEC card and how can I apply for one?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • When will the charge be made to my card used for pay?
  • How can I buy a ticket for a person that lives in another city?
  • Travelling more comfortably
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • Luggage check-in on flights with stopovers or connections
  • Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
  • I have not received confirmation of purchase (E-mail)
  • Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
  • I have not received confirmation of purchase (E-mail)
  • Invoice request
  • Can I cancel my ticket and obtain a refund?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • How can I get information on an open case?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Offers, promotions and contests
  • Is there a discount for single-parent families?
  • Is a discount available for large families?
  • Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • When does the resident discount apply?
  • I have not received confirmation of purchase (E-mail)
  • I do not wish to receive commercial information through my e-mail
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How does the Iberia Plus card work?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Where is baggage reclaim in Madrid's terminal 4?
  • Ticket cancellation and refund in the event of death
  • How many pieces/kilos of luggage can I check in?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death