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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Where is baggage reclaim in Madrid's terminal 4?
  • How can I check the size of my hand baggage?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Do I have to show my credit card at the airport?
  • I have not received confirmation of purchase (E-mail)
  • Invoice request
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Can you change the name on the tickets?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • Suggestions, complaints or claims
  • Baggage Tracing
  • What processes can I perform through “Manage your booking?”
  • Last-minute information about our flights
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • I have not received confirmation of purchase (E-mail)
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Can I cancel my ticket and obtain a refund?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a person that lives in another city?
  • Can I safely buy a ticket online?
  • Do I have to show my credit card at the airport?
  • Contact us
  • How can I pay at Iberia.com?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • I confirm my booking
  • Can I safely buy a ticket online?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • How can I transport my sports equipment?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Who can I contact to recover an item left?
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?