Hello, how can I help you?
Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Last-minute information about our flights
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- My flight has been cancelled. What are my options?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- When does the resident discount apply?
- Contact us
- Luggage check-in on flights with stopovers or connections
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- Baggage Tracing
- Do you know your rights as a passenger?
- What can I take in my hand luggage?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Tourist Class
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- What processes can I perform through “Manage your booking?”
when buying a ticket, I bought it with the wrong departure time, what are the chances of changing th
- What processes can I perform through “Manage your booking?”
- Shopping onboard
- Arrivals and departures
- When will the charge be made to my card used for pay?
- How can I pay at Iberia.com?
- Can I cancel my ticket and obtain a refund?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- I have not received confirmation of purchase (E-mail)
- When will the charge be made to my card used for pay?
- Can you change the name on the tickets?
- Contact us
- Arrivals and departures
- What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
- Luggage check-in on flights with stopovers or connections
- How early should I arrive at the airport when I am going to travel?
- What processes can I perform through “Manage your booking?”
- Travel restrictions related to COVID 19
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
- How many pieces/kilos of luggage can I check in?
- Other security measures applicable under the hand luggage regulations
- What are the Iberia Icon and Iberia Max cards?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- How can I pay at Iberia.com?
- I have not received confirmation of purchase (E-mail)
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- How can I get information on an open case?
- Contact us
- Contact us
- Can you change the name on the tickets?
- How can I subscribe to the e-newsletters or update my information and preferences?
- I do not wish to receive commercial information through my e-mail
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- I confirm my booking
- I have not received confirmation of purchase (E-mail)
- Who can I contact to recover an item left?
- How can I make a group booking?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Do you know your rights as a passenger?
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- How can I enjoy my Avios?
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
