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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- Do you know your rights as a passenger?
- Can you change the name on the tickets?
- How can I buy a ticket for a return on any day?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Contact us
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- Baggage Tracing
- How can I get information on an open case?
- Who can I contact to recover an item left?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Iberia Plus Centers
- Contact us
- Wheelchairs & mobility aids
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Seats on board
- Can a seat be booked near the emergency exit?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- What do I do if my Iberia Plus card goes missing or is stolen?
- Iberia Plus Centers
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- How can I access my Iberia Plus personal space?
- Iberia Plus Centers
- How do I download my Iberia Plus card to my mobile?
- Contact us
- Arrivals and departures
- Luggage check-in on flights with stopovers or connections
- How early should I arrive at the airport when I am going to travel?
- What processes can I perform through “Manage your booking?”
- Contact us
- Travel insurance
- How can I enjoy my Avios?
- Types of fares
- Travelling more comfortably
- How many pieces/kilos of luggage can I check in?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Seats on board
- Iberia Plus Centers
- How many pieces/kilos of luggage can I check in?
- What are the Iberia Icon and Iberia Max cards?
- How does the Iberia Plus card work?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Can you change the name on the tickets?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Do you know your rights as a passenger?
- How can I enjoy my Avios?
- Where can I check my Avios balance?
- What are Avios and how can I get them?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Can I pay for an early seat booking using my Avios?
- How do I ask for reimbursement of the amount paid for early seat booking?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- How can I make a group booking?
- When will the charge be made to my card used for pay?
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- I've detected a double charge after purchasing the flight ticket, what should I do?
- What processes can I perform through “Manage your booking?”
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- Baggage Tracing
- Can I cancel my ticket and obtain a refund?
- Can I take my medication along as hand luggage?
- What happens to medication and diet products under the liquid regulations?
- What processes can I perform through “Manage your booking?”
