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Customer question

"Want to make a complaint"


FAQs related to this customer question

The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra inf...
An Iberia.com commitment where we offer you the lowest price for Iberia flights departing from Spain. If you have bought your ticket via our website and on the same day you find it in another Sp...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).