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Contents related to user question: I didn't receive my electronic ticket

I haven’t received (email) confirmation of my purchase

Check your mailbox in case it has been marked as spam. If it's not in your spam mailbox, contact our ...

Who can I contact to recover an item left?

To submit a lost property claim for items left at the airport (boarding gates, co...

Can I cancel my ticket and get a refund?

The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexib...

How early should I arrive at the airport on the day of my flight?

We recommend arriving at the airport at least 2 hours before the departure of the flight so that you have enough ti...