Hello, how can I help you?

Buscador

Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
The size of cabin bag will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to r...
Find all the benefits related to the luggage for the Iberia Plus members.
You and your child can travel on the same flight in different cabins, but you should always take the following into consideration: - The minor must be 5 years of age or more. - For safety rea...
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
PayPal is the safest and easiest way of paying online. All you need is an email address to make your secure online payments using a debit card, credit card, bank account or PayPal balance, register...
Aplazame is a new method of instant credit now available on iberia.com in Spain for you to buy tickets quickly, easily and securely. Choose your destination and select Aplazame as the payment met...
The new long-haul aircraft (A330 aircraft and the A340-600s with new interiors) have: Universal power adaptor (EU, USA, UK). Apple plug to load, listen to and display your own conten...
Discover here all the leisure options available on the aircraft.
According to current regulations, passengers travelling with babies may carry baby milk or juices. Further information
Find all the information about multiple destinations here.
Always use your Iberia Plus card on your flights or those of any of the Programme’s Partners. This will prevent against your Avios expiring. The regulation establishes that your Avios account shou...
Please check that the information entered in Document type and number is correct. If it is, contact your Iberia Plus service center .
We consider a person to be a minor if he or she has not yet turned eighteen years of age on the flight date. Fares are applied depending on the passenger's age range:  For infants under 2 year...
CPAP machines, oxygen concentrators and other similar respiratory devices are permitted on board. To avoid problems at security controls and on board, these items of equipment must be properly ma...
We regret that we cannot provide this information.
It is a dog which has been specially trained to be the eyes, voice and ears of its master. Due to these circumstances, except in a few rare cases, it does not need to be subject to the same requi...
Firearms will always go in the hold as they are dangerous goods, regardless of whether they are for hunting or sport. Your can consult further details of the conditions for the transportation of f...
You should bear in mind that you will only be able to take 1 piece not measuring more than 55x40x20 cm (height x width x length), which must also fit into the measuring device placed at the airport...
We've changed the way we assign groups to make boarding faster and more convenient and shorten waiting times at the boarding gate. When boarding starts, we'll call families with small children a...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
If you live in Europe and have to travel to a country outside of the European Community or vice versa to visit friends or relatives, we have a special fare with particular advantages depending on...
More space for your trip: extra space as the middle seat is kept vacant so that you can enjoy a more personal environment, and special ground treatment that offers you exclusive attention and prior...
Iberia applies a fuel surcharge on all of its flights to reflect fluctuations in the price of crude oil around the world. The surcharge is based on flight duration and applies to all passengers, in...
For all flights leaving European Union airports, whatever the destination or nationality of the airline. They also apply to passengers transferring from one flight to another in a European Un...
According to current regulations, (Regulation 1546/2006 of the European Union), there are limitations on liquids and similar substances that can be carried in hand luggage in the cabin for all cust...
The service, seat and customer care are all the same. The difference lies solely and exclusively in the fare and ticket restrictions, primarily when changing times, cancellations and possible chang...