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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destin...
Discover here all the leisure options available on the aircraft.
Consult the characteristics of our Economy class here.
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
A route around the wine areas: the most important winemakers in our country will fly with you so you can round off your menu with excellent Spanish wines. Download  this quarter’s wine...
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
The new Travel carefree without your bag: we pick up your bag at your home and you forget about it until you arrive at the destination airport. Discover Bag on Board
Iberia Conecta is a new Iberia service by which we will keep you informed of any relevant news, incident or change to your flight, in real time and at no cost to you, via text messages and email. E...
Ticket Office At the top of the islands, near the check-in desks. Customer Services, Information Offices We have increased the number of Iberia Customer Services and ...
The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card. On VISA, MASTERCARD and DINERS CLUBcards, this security code ca...
Here are a few suggestions on preparing your baggage and what to do if an incident occurs when you reach your destination.
PayPal is the safest and easiest way of paying online. All you need is an email address to make your secure online payments using a debit card, credit card, bank account or PayPal balance, register...
According to current regulations, to protect your and  other passengers health, the use of a surgical mask or one providing greater protection (without an exhalation valve), coveri...
If you live in Europe and have to travel to a country outside of the European Community or vice versa to visit friends or relatives, we have a special fare with particular advantages depending on...
Find all the benefits related to the luggage for the Iberia Plus members.
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
The Regulations are applicable in all Airports in the States which belong to the European Union: Germany, Austria, Belgium, Czech Republic, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia...
We offer you the possibility of contracting a special charter flight on top of its regular scheduling. This service adapts to the customer’s specific requirements: dates, times, routes, in-flight...
For all flights leaving European Union airports, whatever the destination or nationality of the airline. They also apply to passengers transferring from one flight to another in a European Un...
Prohibited articles: Chocolate spread, butter, peanut butter, liquid mascara, liquid lip gloss, yoghourt, cottage cheese, cheese spread, aerosol deodorants, roll-on deodorants. Permitted...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
The new long-haul aircraft  have: Universal power adaptor (EU, USA, UK). USB station to charge your device and listen to and watch your own content. Medium and short-ha...
With our Combined Train and Plane ticket, we are combining some national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
Iberia, as a collaborating airline, offers discounts of up to 50% off the full fares on the purchase of tickets for professionals, speakers, visitors, press, etc. so that they can attend Fairs, C...
This is a 75% discount on the cost of the regular air transport services, granted by the Spanish government. These discounts will be applied to Spanish citizens and citizens of other member state...
For a trial period Iberia with PressReader are offering you free access to thousands of international newspapers and magazines. This PressReader platform offers access to digital media and that ...
Iberia's involvement in social issues is as long as its history. This active collaboration in the community prioritises vulnerable children and child health, assistance in humanitarian emergencie...