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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Getting between Terminal T4 and T4S: Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
Book here your hotel or your flight + hotel combination.
For their comfort during the flight, Iberia allows an extra seat to be acquired. The Extra Seat always refers to the one alongside. Iberia never guarantees or books the seat in front. This may b...
On Business is a programme through which small and medium-sized enterprises can access exclusive advantages and discounts. If you are self-employed or represent a small or medium-sized enterpris...
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
Work tools such as hammers, drills, saws, circular saws, etc. can only be transported or carried as cargo. To make your booking, for information on prices and the procedure to follow, please contac...
We come back the way assign passengers to boarding groups. When boarding starts, we'll call families with small children and customers who require assistance to board the plane first. Immediatel...
According to current regulations, (Regulation 1546/2006 of the European Union), there are limitations on liquids and similar substances that can be carried in hand luggage in the cabin for all cust...
You and your child can travel on the same flight in different cabins, but you should always take the following into consideration: - The minor must be 5 years of age or more. - For safety rea...
Iberia applies discounts to large families in accordance with Government Order 3837/2006 published in the Official State Bulletin on Monday 18 December 2006 which establishes a discount on domestic...
You can make a reservation for another person from my "Iberia Plus Personal area", so long as that person will be travelling with you. If, on the other hand, you wish to make the reservation ...
A route around the wine areas: the most important winemakers in our country will fly with you so you can round off your menu with excellent Spanish wines. Download  this quarter’s wine...
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
The new Travel carefree without your bag: we pick up your bag at your home and you forget about it until you arrive at the destination airport. Discover Bag on Board
Ticket Office At the top of the islands, near the check-in desks. Customer Services, Information Offices We have increased the number of Iberia Customer Services and ...
The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card. On VISA, MASTERCARD and DINERS CLUBcards, this security code ca...
Here are a few suggestions on preparing your baggage and what to do if an incident occurs when you reach your destination.
PayPal is the safest and easiest way of paying online. All you need is an email address to make your secure online payments using a debit card, credit card, bank account or PayPal balance, register...
According to current regulations, to protect your and  other passengers health, the use of a surgical mask or one providing greater protection (without an exhalation valve), coveri...
If you live in Europe and have to travel to a country outside of the European Community or vice versa to visit friends or relatives, we have a special fare with particular advantages depending on...
Find all the benefits related to the luggage for the Iberia Plus members.
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
We offer you the possibility of contracting a special charter flight on top of its regular scheduling. This service adapts to the customer’s specific requirements: dates, times, routes, in-flight...
Prohibited articles: Chocolate spread, butter, peanut butter, liquid mascara, liquid lip gloss, yoghourt, cottage cheese, cheese spread, aerosol deodorants, roll-on deodorants. Permitted...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
With our Combined Train and Plane ticket, we are combining some national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
Iberia, as a collaborating airline, offers discounts of up to 50% off the full fares on the purchase of tickets for professionals, speakers, visitors, press, etc. so that they can attend Fairs, C...
This is up to 75% discount on the cost of the regular air transport services, granted by the Spanish government. These discounts will be applied to Spanish citizens and citizens of other member s...
For a trial period Iberia with PressReader are offering you free access to thousands of international newspapers and magazines. This PressReader platform offers access to digital media and that ...