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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Find all the information here.
Visit our job portal to consult offers and manage your applications (only available in Spanish).
CPAP machines, oxygen concentrators and other similar respiratory devices are permitted on board. To avoid problems at security controls and on board, these items of equipment must be properly ma...
Download the new app Iberia.mobi.
For a trial period Iberia with PressReader are offering you free access to thousands of international newspapers and magazines. This PressReader platform offers access to digital media and that ...
Iberia's involvement in social issues is as long as its history. This active collaboration in the community prioritises vulnerable children and child health, assistance in humanitarian emergencie...
Buy a travel insurance (cancellation/assistance) with all the guarantees required to travel safely to any country worldwide. Consult here all the information.
Iberia Conecta is a new Iberia service by which we will keep you informed of any relevant news, incident or change to your flight, in real time and at no cost to you, via text messages and email. E...
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
It is a dog which has been specially trained to be the eyes, voice and ears of its master. Due to these circumstances, except in a few rare cases, it does not need to be subject to the same requi...
Iberia applies a fuel surcharge on all of its flights to reflect fluctuations in the price of crude oil around the world. The surcharge is based on flight duration and applies to all passengers, in...
Click here to check for any incidents that may affect our flights.
We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage. Once you choose your flight origin and destination, tick the r...
All liquids, including all kinds of drinks - even water -, perfumes, soups, lotions, oils, gels, hair gel, pastes, toothpaste, creams, facemasks, mixtures of solids/liquids, sprays, shaving foam,...
This is a 75% discount on the cost of the regular air transport services, granted by the Spanish government. These discounts will be applied to Spanish citizens and citizens of other member state...
For your own good, Iberia recommends that you always keep all your medication in your hand luggage and easily accessible. For passengers whose illness requires treatment with injectable medic...
The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to...
The Official State Gazette of Monday 18 December 2006 published Order 3837/2006 of the Ministry of Development, which establishes the entry into force of discounted national air fares for members...
For all flights leaving European Union airports, whatever the destination or nationality of the airline. They also apply to passengers transferring from one flight to another in a European Un...
As with cars, streets and highways, planes also suffer the consequences of below-zero temperatures, snow and ice. But these adverse meteorological conditions do not prevent scheduled flights than...
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
Certain restrictions apply to the carriage of electronic devices and lithium batteries depending on whether they are installed in the equipment or are being carried as spares. Check our Electron...
PayPal is the safest and easiest way of paying online. All you need is an email address to make your secure online payments using a debit card, credit card, bank account or PayPal balance, register...
The medical card for frequent passengers (Frequent Traveller Medical Card), represents temporary medical authorization for the passenger travelling with Iberia or any other airline. Please rememb...
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...
What can you do in Madrid while you are in transit at the airport? Make your stopover in Madrid an unforgettable experience, during which you can make the most of your time by taking advantage of...
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.