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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Getting between Terminal T4 and T4S: Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
The new long-haul aircraft (A330 aircraft and the A340-600s with new interiors) have: Universal power adaptor (EU, USA, UK). Apple plug to load, listen to and display your own conten...
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
Iberia Joven (Iberia Youth) is a portal dedicated to young people and students who want to travel, get to know the world and live new experiences. If you are between 16 and 30 years old you can ...
Larger seats, internet access, movie premieres on your touch screen, gourmet cuisine and selected wines, besides the special ground treatment before the flight. Discover your Business Class e...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
You should bear in mind that you will only be able to take 1 piece not measuring more than 55x40x20 cm (height x width x length), which must also fit into the measuring device placed at the airport...
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.
If you live in Europe and have to travel to a country outside of the European Community or vice versa to visit friends or relatives, we have a special fare with particular advantages depending on...
CPAPs, oxygen concentrators and similar breathing devices are permitted so long as they are under the supervision of the Iberia medical service. Please contact the telephone helpline Serviberia or ...
Ticket Office At the top of the islands, near the check-in desks. Customer Services, Information Offices We have increased the number of Iberia Customer Services and ...
For reasons of safety, these seats are reserved for passengers of unhindered movement and who can understand the safety instructions (written and oral, in Spanish or English). These must be people ...
It is a dog which has been specially trained to be the eyes, voice and ears of its master. Due to these circumstances, except in a few rare cases, it does not need to be subject to the same requi...
Iberia applies a fuel surcharge on all of its flights to reflect fluctuations in the price of crude oil around the world. The surcharge is based on flight duration and applies to all passengers, in...
The service, seat and customer care are all the same. The difference lies solely and exclusively in the fare and ticket restrictions, primarily when changing times, cancellations and possible chang...
Book here your hotel or your flight + hotel combination.
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
If you are already a member of our Iberia Plus Programme, you should remember that some campaigns and offers require registration. If you're interested in taking part in these personal promotions, ...
On Business is a programme through which small and medium-sized enterprises can access exclusive advantages and discounts. If you are self-employed or represent a small or medium-sized enterpris...
Yes, so long as that person will be travelling with you. If, on the other hand, you wish to make the reservation for someone without travelling yourself, then we offer you the option of makin...
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
Transporting lithium batteries is limited by their characteristics and depends on whether they are installed in equipment or if you wish to carry them as spares. Consult this page for mor...
For questions regarding travel agencies, please visit Iberiagencias.
What can you do in Madrid while you are in transit at the airport? Make your stopover in Madrid an unforgettable experience, during which you can make the most of your time by taking advantage of...
Always use your Iberia Plus card on your flights or those of any of the Programme’s Partners. This will prevent against your Avios expiring. The regulation establishes that your Avios account shou...
The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to...
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
The medical card for frequent passengers (Frequent Traveller Medical Card), represents temporary medical authorization for the passenger travelling with Iberia or any other airline. Please rememb...