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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Flight updates due to the evolution of Coronavirus: You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus by completing this form. ...
Elite Points (EPs) are only used to maintain the level of your Iberia Plus card or upgrade it to Plata, Oro and Platino. All the EPs you collect between 1 April of the present year and 31 March o...
If you are an Iberia Plus customer, so long as you use your Iberia Plus number and your PIN to access the "Iberia Plus personal area", you will have your details filled in automatically, facilita...
Minimum time-frame necessary to make a reservation via Iberia.com 2 hours 6 hours 24 hours 48 hours 72 hours 96 hours ...
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
As well as the general rules for acceptance on the flight, if you are going to travel with a pet (dogs and cats) in European Union Member States, you should have an up-to-date Pet Passport. Some ...
Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selectio...
A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket. A ticket is valid for transport: -...
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destin...
Find more information here.
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
If you are already belong to our Iberia Plus programme and have a Clasica Iberia Plus card, you can upgrade to higher levels by accumulating Elite Points which you get by flying and which are solel...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
If you are already a member of our Iberia Plus Programme, you should remember that some campaigns and offers require registration. If you're interested in taking part in these personal promotions, ...
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
For reasons of safety, these seats are reserved for passengers of unhindered movement and who can understand the safety instructions (written and oral, in Spanish or English). These must be people ...
According to current European regulations, on entering or leaving the European Union it is possible to take up to 10,000 euro (€) in cash or equivalent in other currencies or assets without havin...
It is the maximum which can be carried free of charge, and it varies according to the class, origin and destination. Everything exceeding the allowance for your flight will be considered exce...
As with cars, streets and highways, planes also suffer the consequences of below-zero temperatures, snow and ice. But these adverse meteorological conditions do not prevent scheduled flights than...
When we speak of tariffs where restrictions apply we mean all those that have some type of limitation in the conditions that apply, that could refer to changes or refunds. Normally these are the ...
The Regulations are applicable in all Airports in the States which belong to the European Union: Germany, Austria, Belgium, Czech Republic, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia...
All liquids, including all kinds of drinks - even water -, perfumes, soups, lotions, oils, gels, hair gel, pastes, toothpaste, creams, facemasks, mixtures of solids/liquids, sprays, shaving foam,...
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
An Iberia.com commitment where we offer you the lowest price for Iberia flights departing from Spain. If you have bought your ticket via our website and on the same day you find it in another Sp...
The new Travel carefree without your bag: we pick up your bag at your home and you forget about it until you arrive at the destination airport. Discover Bag on Board
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...