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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
Yes. To make a reservation or purchase your tickets it isn't necessary to register or have an account set up at iberia.com. Nonetheless registered Iberia Plus customers will have their personal det...
A route around the wine areas: the most important winemakers in our country will fly with you so you can round off your menu with excellent Spanish wines.   Download here t...
A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket. A ticket is valid for transport: -...
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...
The presentation time for checking-in a piece of luggage on which you wish to make a special declaration of value will be the maximum possible so that all the paperwork necessary can be carried o...
This option is not currently available.
The seats closest to the emergency exit can be booked on Iberia and Iberia Regional Air Nostrum flights. These include the Tourist XL seats, where clients have more space for their comfort. These ...
For their comfort during the flight, Iberia allows an extra seat to be acquired. The Extra Seat always refers to the one alongside. Iberia never guarantees or books the seat in front. This may b...
Discover here all the leisure options available on the aircraft.
Make your purchase at Iberia.com, go to the Madrid or Barcelona airport and board without having to book a place. Consult the schedule and buy your ticket for the air shuttle here.
Getting between Terminal T4 and T4S: Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
The Official State Gazette of Monday 18 December 2006 published Order 3837/2006 of the Ministry of Development, which establishes the entry into force of discounted national air fares for members...
We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage. Once you choose your flight origin and destination, tick the r...
The resident discount applies to domestic flights only.
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
Buy a travel insurance (cancellation/assistance) with all the guarantees required to travel safely to any country worldwide. Consult here all the information.
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
The new long-haul aircraft (A330 aircraft and the A340-600s with new interiors) have: Universal power adaptor (EU, USA, UK). Apple plug to load, listen to and display your own conten...
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through...
The governments of certain countries require airline companies to collect specific information about passengers before starting their trip (API, Advance Passenger Information). Consult here&n...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not ha...
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
Yes, so long as that person will be travelling with you. If, on the other hand, you wish to make the reservation for someone without travelling yourself, then we offer you the option of makin...
Check-in is performed at the same counters for all flights (including Air Nostrum) in the check-in area on Level 2 at Terminal 4. The air shuttle has an exclusive area which you can enter...
Iberia Conecta is a new Iberia service by which we will keep you informed of any relevant news, incident or change to your flight, in real time and at no cost to you, via text messages and email. E...
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.
You have a range of options, depending on whether you wish to use public or private transport. If you decide to use public transport, you can choose between the Bus or Metro, (the extension of the ...