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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
The following items are not covered by the prohibition: medication and diet products - including baby food, if the baby is flying - which will be used during the trip. Staff may ask you to test t...
The size of cabin bag will be limited. This must comply with IATA standards (56cm x 40cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to r...
Due to the special characteristics of these passengers, and for safety reasons, they may travel unaccompanied as long as they meet the following requirements: Aged between 5 and 11. This s...
As well as the general rules for acceptance on the flight, if you are going to travel with a pet (dogs and cats) in European Union Member States, you should have an up-to-date Pet Passport. Some ...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...
It you still haven't joined Iberia Plus, you can register at iberia.com. Just fill in this short form .  At the end of the registration process or whenever you want, you can also downl...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
Iberia is doing everything it can to ensure that you can travel with peace of mind and plan your next trip. We have implemented a set of exceptional measures to protect your health. Book now ...
The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 40cm x 25cm). In the airport check-in area there are gauges (Iberia's or the airport) where you can check if...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...
Elite Points (EPs) are only used to maintain the level of your Iberia Plus card or upgrade it to Plata, Oro and Platino. All the EPs you collect between 1 April of the present year and 31 March o...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
Iberia permits travel from any time but recommends that premature babies or those less than 1 week old should not travel by air. Please remember that babies may suffer pain due to cabin pressure c...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
More space for your trip: extra space as the middle seat is kept vacant so that you can enjoy a more personal environment, and special ground treatment that offers you exclusive attention and prior...
Reimbursements for seats that have been paid for are only available under certain circumstances. Consult the terms and conditions for further information. Applications for reimbursements for seats ...
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
All Iberia tickets are electronic. After you have bought your ticket, you'll receive the confirmation/itinerary by email. If you want copy, go to Booking Management to access information abou...
To keep your Iberia Plus card in your Wallet or Passbook, you first need to download the Iberia app. Follow the steps below: Inside the Iberia app, log in with your card number and PIN...
If you find that the Avios balance in your private area under Balance and transactions doesn't show all the Avios for flights taken or services used, remember that for transactions where your Ibe...
Yes, you can merge a number of different tickets in a single account so long as you can show they belong to the same person. Please contact the Service Centre and provide the documentation required.
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
According to current regulations, passengers travelling with babies may carry baby milk or juices. Further information
Consult our gastronomic offer in each of our classes on our flights here. See our service meal on "On board Service times" tab according to destinations, classes, duration of fligh...