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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
Find all the benefits related to the luggage for the Iberia Plus members.
Discover all of the services we offer our Business Class passengers at the airport:  VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelon...
Early seat bookings not requiring payment can be changed at any time from Manage your booking. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same...
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through...
We offer a service that lets you organise the rest of your trip with greater peace of mind. You can hold the price of the flight you have booked on iberia.com for 72 hours without having to pay ...
If you are an Iberia Plus customer, so long as you use your Iberia Plus number and your PIN to access the "Iberia Plus personal area", you will have your details filled in automatically, facilita...
Consult the characteristics of our Economy class here.
Clicking Iberia Plus gives you access to your personal area/my profile/subscription, enabling you to select the specific ones you do not wish to receive. If you have asked to receive iberia.c...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
Consult the information about the entry requirements to your destination country on our Documentation page.
It is the maximum which can be carried free of charge, and it varies according to the class, origin and destination. Everything exceeding the allowance for your flight will be considered exce...
You do not always have to show the credit card used to buy the ticket at the airport on the day of departure. When you purchase your ticket (either through Iberia.com or by calling Serviberia...
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.
This is a 75% discount on the cost of the regular air transport services, granted by the Spanish government. These discounts will be applied to Spanish citizens and citizens of other member state...
The resident discount applies to domestic flights only.
We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage. Once you choose your flight origin and destination, tick the r...
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destin...
Yes, so long as that person will be travelling with you. If, on the other hand, you wish to make the reservation for someone without travelling yourself, then we offer you the option of makin...
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
Iberia permits travel from any time but recommends that premature babies or those less than 1 week old should not travel by air. Please remember that babies may suffer pain due to cabin pressure c...
Download the new app Iberia.mobi.
You cannot use your Avios to buy a ticket for your baby. To issue a ticket for a baby associated with a reservation bought with Avios please contact your Iberia Plus service centre.
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
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