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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
The new Travel carefree without your bag: we pick up your bag at your home and you forget about it until you arrive at the destination airport. Discover Bag on Board
The size of cabin bag will be limited. This must comply with IATA standards (56cm x 40cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to r...
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
We offer you the option of travelling in Business or Premium Economy so that you can enjoy this on-board experience. Here's what you'll get: Dedicated check-in desks Free seat se...
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to...
You cannot use your Avios to buy a ticket for your baby. To issue a ticket for a baby associated with a reservation bought with Avios please contact your Iberia Plus service centre.
Discover all of the services we offer our Business Class passengers at the airport:  VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelon...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...
The presentation time for checking-in a piece of luggage on which you wish to make a special declaration of value will be the maximum possible so that all the paperwork necessary can be carried o...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
Refunds of tickets purchased with Avios for Iberia Group flights depend on the fare and the following terms and conditions: Blue Class: Changes and refunds are allowed through the Iberia P...
You can name beneficiaries (which you can change whenever you like) of your Iberia Plus card so that they may use your Avios to benefit from any of the services of the Programme without your havi...
The large family discount is applied directly at www.iberia.com. You just need to mark the category type that you have and the discount code in the purchasing process. Those travelling on the...
"Transfer Luggage" is defined as checked-in luggage which has to travel on two or more connecting flights and therefore must be transferred from one aircraft to another. You can check in with...
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
They are all credit cards. By shopping with Iberia Icon and Iberia Max cards you automatically accumulate Avios. Iberia Icon is the old Iberia Sendo. As well as many of the benefits offered by the ...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
Oneworld is the main airline alliance in the world. It offers an authentic global network for leisure travellers and business traveller alike, with flights to more than 850 destinations in 150...