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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Iberia Conecta is a new Iberia service by which we will keep you informed of any relevant news, incident or change to your flight, in real time and at no cost to you, via text messages and email. E...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
Minimum time-frame necessary to make a reservation via Iberia.com 2 hours 6 hours 24 hours 48 hours 72 hours 96 hours ...
Discover all of the services we offer our Business Class passengers at the airport:  VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelon...
The Official State Gazette of Monday 18 December 2006 published Order 3837/2006 of the Ministry of Development, which establishes the entry into force of discounted national air fares for members...
The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to...
This option is not currently available.
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
The size of cabin bag will be limited. This must comply with IATA standards (56cm x 40cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to r...
All liquids, including all kinds of drinks - even water -, perfumes, soups, lotions, oils, gels, hair gel, pastes, toothpaste, creams, facemasks, mixtures of solids/liquids, sprays, shaving foam,...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
Excluding the Puente Aéreo between Madrid and Barcelona, you cannot make return bookings with the possibility of an open return (open to use for one year) on our website. Although the conditions ...
We have updated the press room of our corporate web, introducing new components and content. We invite you to visit it.
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
Pets (such as dogs, cats, birds, fish and turtles) that meet  legal and documentary requisites may be accepted as hold or cabin luggage. Acceptance in the hold Animals accepted in th...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destin...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
You should bear in mind that you will only be able to take 1 piece not measuring more than 55x40x20 cm (height x width x length), which must also fit into the measuring device placed at the airport...
You can select the country of origin of the booking directly from the flight search selection in the Home page. If this option were to be unavailable you can change the country and language on th...
Elite Points (EPs) are only used to maintain the level of your Iberia Plus card or upgrade it to Plata, Oro and Platino. All the EPs you collect between 1 April of the present year and 31 March o...
Flight updates due to the evolution of Coronavirus: You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus throug Manage my booking. ...
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
Aplazame is a new method of instant credit now available on iberia.com in Spain for you to buy tickets quickly, easily and securely. Choose your destination and select Aplazame as the payment met...
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...