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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
Consult the information about the entry requirements to your destination country on our Documentation page.
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT: Visa, American Express, UATP/Airplus, Diners Club,...
They are all credit cards. By shopping with Iberia Icon and Iberia Max cards you automatically accumulate Avios. Iberia Icon is the old Iberia Sendo. As well as many of the benefits offered by the ...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
Pets (such as dogs, cats, birds, etc.) that meet  legal and documentary requisites may be accepted as hold or cabin luggage. Acceptance in the hold Carry them in the hold in an appropri...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Book your seat and get your boarding pass as soon as you purchase any flight operated by Iberia, Iberia Express and Air Nostrum, except for Basic fare seats (where the seat selection option is no...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
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If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
Yes. To make a reservation or purchase your tickets it isn't necessary to register or have an account set up at iberia.com. Nonetheless registered Iberia Plus customers will have their personal det...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
The size of cabin bag will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to r...
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
Check-in is performed at the same counters for all flights (including Air Nostrum) in the check-in area on Level 2 at Terminal 4. The air shuttle has an exclusive area which you can enter...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
If this if your case you can now print a duplicate of the boarding pass from your computer. Log in with your details to Check-in online and at the bottom, where you see the question "W...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
Minimum time-frame necessary to make a reservation via Iberia.com 2 hours 6 hours 24 hours 48 hours 72 hours 96 hours ...