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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Flight updates due to the evolution of Coronavirus: You can check the latest flight updates on coronavirus. During these challenging times  we are offering complete flexibility by...
Make your purchase at Iberia.com, go to the Madrid or Barcelona airport and board without having to book a place. Now you can book any flight you want, combining an open ticket with a closed tick...
Elite Points (EPs) are only used to maintain the level of your Iberia Plus card or upgrade it to Plata, Oro and Platino. All the EPs you collect between 1 April of the present year and 31 March o...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
We're resuming part of our flight schedule so we want to give you all the details about the entry and exit requirements for each country. Check whether there are any restrictions you nee...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
Consult our gastronomic offer in each of our classes on our flights here. See our service meal on "On board Service times" tab according to destinations, classes, duration of fligh...
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information ...
The Ceuta resident discount will not be applied directly from www.iberia.com. To obtain this benefit you must book (select "book only" in the purchase process) and then apply for the discount at ...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT: Visa, American Express, UATP/Airplus, Diners Club,...
They are all credit cards. By shopping with Iberia Icon and Iberia Max cards you automatically accumulate Avios. Iberia Icon is the old Iberia Sendo. As well as many of the benefits offered by the ...
"Transfer Luggage" is defined as checked-in luggage which has to travel on two or more connecting flights and therefore must be transferred from one aircraft to another. You can check in with...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
It you still haven't joined Iberia Plus, you can register at iberia.com. Just fill in this short form .  At the end of the registration process or whenever you want, you can also downl...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
Please check that the information entered in Document type and number is correct. If it is, contact your Iberia Plus service center .
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selectio...
We'll help you with all the arrangements: Check the COVID-19 restrictions and regulations for the country you are visiting. Book and pay for your trip (without any admin fees) ...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.