Hello, how can I help you?
What is the boarding procedure?
We come back the way assign passengers to boarding groups.
When boarding starts, we'll call families with small children and customers who require assistance to board the plane first. Immediately after that, we'll call passengers in the following order:
Priority boarding Group 1: members of Iberia Plus Infinita, Platino and Oro, Iberia Singular, oneworld Emerald and Sapphire, and Business class.
Priority boarding Group 2: members of Iberia Plus Plata, oneworld Ruby, Premium Economy, Air Shuttle, clients with Comfort fare, clients who have contracted the Priority Boarding service and Economy Class clients who have checked in their cabin bags.
Boarding Group 3: customers travelling in Economy class with Optima, Comfort and Flexible fares.
Boarding Group 4: all other customers.