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Suggestions, complaints or claims


Flight updates due to the evolution of Coronavirus:

You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus throug Manage my booking.

You can use our customer service form to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra information on a file.

For baggage incidents please visit our page Baggage incidents.

Customer questions related to this FAQ