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Security recommendations

Following several phishing incidents, or attempts to supplant the identity of our company, please note that Iberia will never send you an email asking you to supply your personal details or passwords.
Phishing is a common internet scam whereby emails are sent to users falsely claiming to be from a legitimate company like a bank, financial institution or retailer where online payments and purchases are involved. These email, which offer supposed special promotions or benefits with the sole aim of committing crimes like identity theft, the extraction of money, and so on, direct the user to what appears to be a genuine website but is actually a copy of the original site, which asks them to provide confidential information.

Here are some recommendations for avoiding this scam:

  • Always check the source of information. Never reply to an email asking for personal or financial information.
  • Check that the website you are browsing is a secure address. For example, it must always start with https:// and you should see a little closed padlock in your browser status bar.

If you receive a suspicious notification about a booking you have not made, or the booking reference does not coincide with the one we gave you when you completed the purchase process, delete the notification. For further clarification, don't hesitate to contact your Iberia Plus Customer Service Centre.
If you have received an email of the type described here and have entered your personal details on a fraudulent website, we advise you to go to Iberia.com and change the login password to your Iberia account and any other services that you access with that password. In fact, we recommend that you use a different password for different services.

Customer questions related to this FAQ