Hello, how can I help you?
Do I need to wear a face mask?
According to current regulations, to protect your and other passengers health, the use of a surgical mask or one providing greater protection (without an exhalation valve), covering the nose and mouth, is compulsory for everyone over the age of six when boarding the plane and throughout the flight. If you are not wearing a mask, we will be obliged to deny you boarding.
Passengers who cannot use the obligatory face mask for exceptional health reasons must contact the Iberia Medical Service. If this is your case, you must go to an Iberia desk at the airport and present the Iberia medical authorisation and the negative result of a PCR test taken no more than 48 hours before the departure of the flight, as well as any health tests and documents required by the local authorities at the destination.
We have implemented a set of exceptional measures to protect your health and wellbeing when you fly with us, and we are giving you complete flexibility if you need to change your tickets.