Hello, how can I help you?


Can I travel with pets?

Pets (such as dogs, cats, birds, fish and turtles) that meet  legal and documentary requisites may be accepted as hold or cabin luggage.

Acceptance in the hold

Animals accepted in the hold: cats and dogs, except for snub-nosed and dangerous breeds.
Carry them in the hold in an appropriate cage or pet pack: resistant, secure, comfortable and ventilated. The number of cages or pet packs and their sizes is limited by the type of aircraft. If you intend to fly with your pet you should contact the Booking Office for authorisation. The trip can only be authorised when all of the flight legs are confirmed.

Acceptance in the cabin

Acceptable PETs in Cabin: dogs, cats, fish, turtles and birds (except birds of prey).
Take them with you in the cabin if they don’t weigh more than 8 kg. (including their cage or pet pack, except for guide dogs and emotional support animals) with previous authorisation from the Booking Office.
The container may be a maximum of 45 cm in length, 35 cm in width and 25 cm in depth, provided that the sum of those 3 measurements does not exceed 105 cm.

As the number of cages is restricted on the basis of the type of aeroplane, the carriage of animals must be authorised by the Booking Office.
Authorisation will only be given for journeys when all legs are confirmed.
The size and weight of animals must be in keeping with the limits established for inbound and outbound flights.

In no case will the animal be able to leave its carrier inside the cabin, and the passenger is responsible for looking after it.

Please remember that if the carrier does not meet the minimum conditions for acceptance, it will be refused boarding. You can purchase such a kennel at larger pet shops or specialist shipping agents.

Acceptance as air cargo
If you need to send your pet to travel alone, please contact us: IAGCargo
For further information consult Carriage of domestic pets.
You also can read more on www.iata.org

Single charge payable exclusively at the airport.

Customer questions related to this FAQ