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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Lost luggage and other items sale
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • What can I take in my hand luggage?
  • Can I travel with pets?
  • Brachycephalic animals
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Arrivals and departures
  • Offers, promotions and contests
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How many pieces/kilos of luggage can I check in?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • What can I take in my hand luggage?
  • Can you change the name on the tickets?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Can I safely buy a ticket online?
  • Can you change the name on the tickets?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • Iberia Plus Centers
  • Contact us
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • Can I choose the currency for seeing ticket prices?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • I have more than one Iberia Plus account. Can I merge them?
  • What processes can I perform through “Manage your booking?”
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Contact us
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?