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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Contact us
  • Can you change the name on the tickets?
  • Gastronomy
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • Oneworld timetable
  • How can I enjoy my Avios?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • How many pieces/kilos of luggage can I check in?
  • Can one adult travel with two babies?
  • Can I take my baby's food on board?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • Can I travel with pets?
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • How soon can a mother and newborn baby travel with Iberia?
  • Can one adult travel with two babies?
  • What are the requirements for a child travelling alone?
  • Can one adult travel with two babies?
  • What are the requirements for a child travelling alone?
  • Can the ticket prices vary according to age? prices
  • Can you change the name on the tickets?
  • How does the Iberia Plus card work?
  • VIP services at the airport
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Types of fares
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Types of fares
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • Do you know your rights as a passenger?
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Arrivals and departures
  • Offers, promotions and contests
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Seats on board
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Who can I contact to recover an item left?
  • Musical instruments
  • When will the charge be made to my card used for pay?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?