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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Contact us
  • Can you change the name on the tickets?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • What are the requirements for a child travelling alone?
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Lost luggage and other items sale
  • How does the Iberia Plus card work?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How can I enjoy my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Musical instruments
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • What are the requirements for a child travelling alone?
  • Can the ticket prices vary according to age? prices
  • Can one adult travel with two babies?
  • I have not received confirmation of purchase (E-mail)
  • Business Plus Wine Cellar
  • Gastronomy
  • What substances do the liquid regulations cover?
  • Can you change the name on the tickets?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I pay for an early seat booking using my Avios?
  • Iberia Plus Kids
  • I have more than one Iberia Plus account. Can I merge them?
  • How can I enjoy my Avios?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Can I cancel my ticket and obtain a refund?
  • How can I buy a ticket for a return on any day?
  • Can I travel with pets?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I change my seat booked in advance?
  • Arrivals and departures
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • What items are considered hazardous?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Search Iberia Plus partners
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Gastronomy
  • Can you change the name on the tickets?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Barcelona airport
  • How can I make a group booking?
  • How can I enjoy my Avios?
  • Contact us
  • Can you change the name on the tickets?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • Offers, promotions and contests
  • Arrivals and departures
  • Advance information about passengers
  • Rules for entering in EEUU without VISA
  • How many pieces/kilos of luggage can I check in?