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Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • When and how can I use my COVID-19 voucher?
  • When and how can I use my COVID-19 voucher?
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Other security measures applicable under the hand luggage regulations
  • Do you know your rights as a passenger?
  • How much liquid can I carry?
  • Where can I check my Avios balance?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Baggage Tracing
  • How can I get information on an open case?
  • How can I transport my sports equipment?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • When does the resident discount apply?
  • Can I buy tickets with a large-family discount on iberia.com?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Offers, promotions and contests
  • When and how can I use my COVID-19 voucher?
  • Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
  • Offers, promotions and contests
  • Discount vouchers
  • Is a discount available for large families?
  • What is a FREMEC card and how can I apply for one?
  • Contact us
  • Baggage Tracing
  • What processes can I perform through “Manage your booking?”
  • Who can I contact to recover an item left?
  • When does the resident discount apply?
  • How can I buy a ticket for a person that lives in another city?
  • Can I buy tickets with a large-family discount on iberia.com?
  • When does the resident discount apply?
  • Can I cancel my ticket and obtain a refund?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Can you change the name on the tickets?
  • Contact us
  • What can I take in my hand luggage?
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Can I travel with pets?
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • What is the Amex card?
  • What is a codeshare flight?
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Other security measures applicable under the hand luggage regulations
  • When and how can I use my COVID-19 voucher?