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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Is it possible to travel with a minor in different cabins (business/tourist)?
  • Can I take my baby's food on board?
  • Business Class
  • Can I travel when I'm pregnant?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Can I travel with pets?
  • Are there any rules or regulations for transporting pets?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Types of fares
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • What is the blue fare and how can I book it?
  • What is Best Price Guarantee?
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • Offers, promotions and contests
  • Types of fares
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How early should I arrive at the airport when I am going to travel?
  • What is the Card Verification Value (CVV)?
  • Do I have to show my credit card at the airport?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What is a FREMEC card and how can I apply for one?
  • Dangerous baggage - Lithium batteries
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Who can I contact to recover an item left?
  • What can I take in my hand luggage?
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can you change the name on the tickets?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • Arrivals and departures
  • Is it possible for another person to use my Avios?
  • How can I enjoy my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Travelling more comfortably
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I travel when I'm pregnant?
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Baggage Tracing
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Barcelona airport
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • Who can I contact to recover an item left?
  • What happens to medication and diet products under the liquid regulations?
  • Can I bring flowers or plants onto the plane?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Recommendations for your checked baggage
  • Baggage Tracing
  • How can I get information on an open case?