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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Can one adult travel with two babies?
  • What are the requirements for a child travelling alone?
  • Can the ticket prices vary according to age? prices
  • Family Pass: service to travel with children in Madrid's airport
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Do you know your rights as a passenger?
  • Vacations with Iberia: Flight + Hotel
  • What is the Card Verification Value (CVV)?
  • Do my Avios expire?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How early should I arrive at the airport when I am going to travel?
  • Do you know your rights as a passenger?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Do I have to show my credit card at the airport?
  • What processes can I perform through “Manage your booking?”
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • What are Avios and how can I get them?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Can I travel with pets?
  • Brachycephalic animals
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How early should I arrive at the airport when I am going to travel?
  • Can I see a seat map on the plane to choose and book my place?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • How many pieces/kilos of luggage can I check in?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?