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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • What do I do about declared value luggage?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • Do I have to show my credit card at the airport?
  • Can you change the name on the tickets?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is the Card Verification Value (CVV)?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I pay for an early seat booking using my Avios?
  • Seats on board
  • Can a seat be booked near the emergency exit?
  • Large passengers
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Can I make a reservation without being registered at Iberia.com?
  • How does the Iberia Plus card work?
  • Do my Avios expire?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Entertainment on board
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Baggage Tracing
  • Recommendations for your checked baggage
  • Who can I contact to recover an item left?
  • How can I enjoy my Avios?
  • I confirm my booking
  • Contact us
  • Can I make a reservation without being registered at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a group booking?
  • Where can I check my Avios balance?
  • What do I do if I find I'm missing some Avios in my account?
  • Are my Avios refundable?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I have not received confirmation of purchase (E-mail)
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • Air Shuttle
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I choose the currency for seeing ticket prices?
  • What processes can I perform through “Manage your booking?”
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I choose the currency for seeing ticket prices?
  • Iberia Plus Centers
  • Can you change the name on the tickets?
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?