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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Oneworld timetable
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I transport my sports equipment?
  • How can I transport my sports equipment?
  • What do I do about declared value luggage?
  • When does my Iberia Plus card expire?
  • How does the Iberia Plus card work?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Oneworld timetable
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • When will the charge be made to my card used for pay?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • Can I buy, give away or transfer Avios?
  • Is it possible for another person to use my Avios?
  • Types of fares
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Travelling more comfortably
  • What is Best Price Guarantee?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Offers, promotions and contests
  • I have not received confirmation of purchase (E-mail)
  • I confirm my booking
  • How far in advance can I buy at Iberia.com?
  • Contact us
  • Can I safely buy a ticket online?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Baggage Tracing
  • Who can I contact to recover an item left?
  • How early should I arrive at the airport when I am going to travel?
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Barcelona airport
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • Travelling more comfortably
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • I have lost my ticket (Duplicate)
  • How early should I arrive at the airport when I am going to travel?
  • I have not received confirmation of purchase (E-mail)
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Baggage Tracing