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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Baggage Tracing
  • Can I see a seat map on the plane to choose and book my place?
  • Can you change the name on the tickets?
  • Contact us
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • What processes can I perform through “Manage your booking?”
  • Do I have to type in the obligatory details every time I make a new reservation?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • How can I buy a ticket for a return on any day?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • Can I take liquids in my hand baggage?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • Can I take liquids in my hand baggage?
  • How can I enjoy my Avios?
  • Can I pay for an early seat booking using my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Contact us
  • Iberia Plus Centers
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • I confirm my booking
  • Can I make a reservation without being registered at Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Can you change the name on the tickets?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Luggage check-in on flights with stopovers or connections
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • What are the requirements for a child travelling alone?
  • Rules for entering in EEUU without VISA
  • Offers, promotions and contests
  • Types of fares
  • Types of fares
  • Can I cancel my ticket and obtain a refund?
  • Passengers with origin/destination USA: What is the Blue lane?
  • How many pieces/kilos of luggage can I check in?