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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Contact us
  • Offers, promotions and contests
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Types of fares
  • Types of fares
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • I have not received confirmation of purchase (E-mail)
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Where can I check my Avios balance?
  • I have more than one Iberia Plus account. Can I merge them?
  • Are my Avios refundable?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Can you change the name on the tickets?
  • What is a codeshare flight?
  • What do I do if I find I'm missing some Avios in my account?
  • What is the Amex card?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Oneworld timetable
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • VIP services at the airport
  • What is a codeshare flight?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Why can't I check in online?
  • What can I take in my hand luggage?
  • How can I enjoy my Avios?
  • How can I access my Iberia Plus personal space?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • What processes can I perform through “Manage your booking?”
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Contact us
  • Who can I contact to recover an item left?
  • I have more than one Iberia Plus account. Can I merge them?
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How can I check the size of my hand baggage?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • How can I enjoy my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What are Elite Points?
  • Rules for entering in EEUU without VISA
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • How much liquid can I carry?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What happens if I forget my Iberia Plus number or don't have my PIN?