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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Can I travel with pets?
  • Brachycephalic animals
  • How soon can a mother and newborn baby travel with Iberia?
  • Can the ticket prices vary according to age?
  • Can one adult travel with two babies?
  • Can I travel with pets?
  • Is it possible for another person to use my Avios?
  • How early should I arrive at the airport when I am going to travel?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Arrivals and departures
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • What is the boarding procedure?
  • Travel restrictions related to COVID 19
  • When and how can I use my COVID-19 voucher?
  • Offers, promotions and contests
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
  • When and how can I use my COVID-19 voucher?
  • Offers, promotions and contests
  • Offers, promotions and contests
  • Arrivals and departures
  • Advance information about passengers
  • Iberia Destinations: travel inspiration
  • When and how can I use my COVID-19 voucher?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Hotels offers in Iberia.com
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Contact us
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How does the de-icing equipment work?
  • When and how can I use my COVID-19 voucher?
  • How can I make a group booking?
  • Offers, promotions and contests
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • When does the resident discount apply?
  • Can I buy tickets with a large-family discount on iberia.com?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • Can I take liquids in my hand baggage?
  • When does the resident discount apply?
  • How can I make a group booking?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • Baggage Tracing
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a group booking?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How can I enjoy my Avios?