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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- I have not received confirmation of purchase (E-mail)
- Baggage Tracing
- Do you know your rights as a passenger?
- I do not wish to receive commercial information through my e-mail
- How can I get information on an open case?
- Invoice request
- Can you change the name on the tickets?
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Travelling more comfortably
- How many pieces/kilos of luggage can I check in?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- How do I ask for reimbursement of the amount paid for early seat booking?
- Large passengers
- Can a seat be booked near the emergency exit?
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Ticket cancellation and refund in the event of death
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- I confirm my booking
- I have not received confirmation of purchase (E-mail)
- Who can I contact to recover an item left?
- Do you know your rights as a passenger?
- Baggage Tracing
- Tourist Class
- What are the Iberia Sendo and Iberia Max cards?
- How can I pay at Iberia.com?
- What are the Iberia Sendo and Iberia Max cards?
- What is PayPal?
- When will the charge be made to my card used for pay?
- How can I enjoy my Avios?
- Can I cancel my ticket and obtain a refund?
- Contact us
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How can I buy a ticket for a person that lives in another city?
- Can I book a seat in advance?
- How do I ask for reimbursement of the amount paid for early seat booking?
- Large passengers
- Can a seat be booked near the emergency exit?
- Can I see a seat map on the plane to choose and book my place?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- The status of my ticket is shown as "Unable to check-in" Why?
- I confirm my booking
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Can I cancel my ticket and obtain a refund?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- I have lost my ticket (Duplicate)
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- How early should I arrive at the airport when I am going to travel?
- Can I book a seat in advance?
- Can I see a seat map on the plane to choose and book my place?
- Can I change my seat booked in advance?
- Is it possible for another person to use my Avios?
- What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
- What are the requirements for a child travelling alone?
- Can I travel when I'm pregnant?
- How soon can a mother and newborn baby travel with Iberia?
- Rules for entering in EEUU without VISA
- What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
- What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- Iberia Plus Partners: Flights
- What processes can I perform through “Manage your booking?”
- How can I buy a ticket for a person that lives in another city?
- How far in advance can I buy at Iberia.com?
- When will the charge be made to my card used for pay?
- How can I pay at Iberia.com?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How can I buy a ticket for a return on any day?
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- How can I enjoy my Avios?
