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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • How can I buy a ticket for a person that lives in another city?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • What is understood by a minor?
  • Musical instruments
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • When will the charge be made to my card used for pay?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Seats on board
  • Can I see a seat map on the plane to choose and book my place?
  • I have not received confirmation of purchase (E-mail)
  • How many pieces/kilos of luggage can I check in?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • What is the Amex card?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How many pieces/kilos of luggage can I check in?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • How many pieces/kilos of luggage can I check in?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • Can you change the name on the tickets?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I pay for an early seat booking using my Avios?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What is a codeshare flight?
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • Baggage Tracing
  • How can I get information on an open case?
  • How can I transport my sports equipment?
  • How many pieces/kilos of luggage can I check in?
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What processes can I perform through “Manage your booking?”
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Passengers with origin/destination USA: What is the Blue lane?
  • What are the requirements for a child travelling alone?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Visit your friends and relatives