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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • Can you change the name on the tickets?
  • When will the charge be made to my card used for pay?
  • Can you change the name on the tickets?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Arrivals and departures
  • Offers, promotions and contests
  • Ticket cancellation and refund in the event of death
  • Entertainment on board
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • What can I take in my hand luggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What are the requirements for a child travelling alone?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Contact us
  • Iberia Plus Centers
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Iberia Plus Centers
  • Where can I check my Avios balance?
  • I have more than one Iberia Plus account. Can I merge them?
  • Iberia Plus Centers
  • What is the Amex card?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • I have more than one Iberia Plus account. Can I merge them?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Do I have to type in the obligatory details every time I make a new reservation?
  • Can you change the name on the tickets?
  • When will the charge be made to my card used for pay?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Can I travel when I'm pregnant?
  • Advance information about passengers
  • What is the residency subsidy?
  • When does the resident discount apply?
  • Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
  • Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • How many pieces/kilos of luggage can I check in?
  • Air Shuttle
  • Where can I check my Avios balance?
  • What are Elite Points?