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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How many pieces/kilos of luggage can I check in?
  • Iberia as a sponsor
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Can I safely buy a ticket online?
  • I confirm my booking
  • Can I buy tickets with a large-family discount on iberia.com?
  • How many pieces/kilos of luggage can I check in?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Rules for entering in EEUU without VISA
  • Passengers with origin/destination USA: What is the Blue lane?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How do I travel with a guide dog or an emotional support animal?
  • Arrivals and departures
  • Offers, promotions and contests
  • Advance information about passengers
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • What is Best Price Guarantee?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Can I safely buy a ticket online?
  • What can I take in my hand luggage?
  • Business Plus Wine Cellar
  • How can I check the size of my hand baggage?
  • Advance information about passengers
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Iberia Plus Partners: Flights
  • Can I travel with pets?
  • Contact us
  • Brachycephalic animals
  • Offers, promotions and contests
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • Can I make a reservation without being registered at Iberia.com?
  • How can I enjoy my Avios?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Iberia Plus Centers
  • If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
  • Iberia Plus Centers
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Search Iberia Plus partners
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can I choose the currency for seeing ticket prices?
  • Types of fares
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?