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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I do not wish to receive commercial information through my e-mail
  • How can I get information on an open case?
  • Can you change the name on the tickets?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Travelling more comfortably
  • How many pieces/kilos of luggage can I check in?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Who can I contact to recover an item left?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • Tourist Class
  • What are the Iberia Sendo and Iberia Max cards?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • What is PayPal?
  • When will the charge be made to my card used for pay?
  • How can I enjoy my Avios?
  • Can I cancel my ticket and obtain a refund?
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I buy a ticket for a person that lives in another city?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I see a seat map on the plane to choose and book my place?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • The status of my ticket is shown as "Unable to check-in" Why?
  • I confirm my booking
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • I have lost my ticket (Duplicate)
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How early should I arrive at the airport when I am going to travel?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Is it possible for another person to use my Avios?
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • What are the requirements for a child travelling alone?
  • Can I travel when I'm pregnant?
  • How soon can a mother and newborn baby travel with Iberia?
  • Rules for entering in EEUU without VISA
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • What processes can I perform through “Manage your booking?”
  • How can I buy a ticket for a person that lives in another city?
  • How far in advance can I buy at Iberia.com?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I buy a ticket for a return on any day?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?