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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Contact us
  • Can you change the name on the tickets?
  • Can you change the name on the tickets?
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Corporate responsibility at Iberia
  • Can I see a seat map on the plane to choose and book my place?
  • Contact us
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Types of fares
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is the Card Verification Value (CVV)?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Do my Avios expire?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Contact us
  • Can you change the name on the tickets?
  • Where can I check my Avios balance?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • What do I do if I find I'm missing some Avios in my account?
  • What are Avios and how can I get them?
  • How can I buy a ticket for a person that lives in another city?
  • I confirm my booking
  • Iberia Plus Centers
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a group booking?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Luggage check-in on flights with stopovers or connections
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Types of fares
  • How long is a ticket valid for?