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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- I have not received confirmation of purchase (E-mail)
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Can I fly with a plaster cast?
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Can I fly with a plaster cast?
- I've detected a double charge after purchasing the flight ticket, what should I do?
- Offers, promotions and contests
- What are the requirements for a child travelling alone?
- How many pieces/kilos of luggage can I check in?
- Types of fares
- How many pieces/kilos of luggage can I check in?
- What are the Iberia Sendo and Iberia Max cards?
- What are the requirements for a child travelling alone?
- Can one adult travel with two babies?
- Is it possible to travel with a minor in different cabins (business/tourist)?
- What are the requirements for a child travelling alone?
- Can the ticket prices vary according to age? prices
- Can one adult travel with two babies?
- Who can I contact to recover an item left?
- Can I cancel my ticket and obtain a refund?
- How early should I arrive at the airport when I am going to travel?
- Baggage Tracing
- What processes can I perform through “Manage your booking?”
- How can I enjoy my Avios?
- What is the Amex card?
- Is it possible for another person to use my Avios?
- Can I use my Avios to buy a ticket for my baby?
- Contact us
- I have not received confirmation of purchase (E-mail)
- What processes can I perform through “Manage your booking?”
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- What happens with on-board purchases regarding the liquid regulations?
- Shopping onboard
- Contact us
- Offers, promotions and contests
- What can I take in my hand luggage?
- What items are considered hazardous?
- How many pieces/kilos of luggage can I check in?
- How much liquid can I carry?
- What happens if I forget my Iberia Plus number or don't have my PIN?
- What do I do if my Iberia Plus card goes missing or is stolen?
- What is the Card Verification Value (CVV)?
- How can I pay at Iberia.com?
- What are the Iberia Sendo and Iberia Max cards?
- What do I need to sign up in Iberia Plus?
- What is understood by a minor?
- What are the requirements for a child travelling alone?
- Can I take my baby's food on board?
- Contact us
- Iberia Plus Centers
- Baggage Tracing
- What is the Amex card?
- Can I buy, give away or transfer Avios?
- What is a codeshare flight?
- How can I buy a ticket for a person that lives in another city?
- How can I pay at Iberia.com?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How far in advance can I buy at Iberia.com?
- When will the charge be made to my card used for pay?
- Can I travel with pets?
- How many pieces/kilos of luggage can I check in?
- Baggage Tracing
- How can I buy a ticket for a person that lives in another city?
- Contact us
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
