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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • I have not received confirmation of purchase (E-mail)
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Can I fly with a plaster cast?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Can I fly with a plaster cast?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • Offers, promotions and contests
  • What are the requirements for a child travelling alone?
  • How many pieces/kilos of luggage can I check in?
  • Types of fares
  • What are the Iberia Sendo and Iberia Max cards?
  • What are the requirements for a child travelling alone?
  • Can one adult travel with two babies?
  • Is it possible to travel with a minor in different cabins (business/tourist)?
  • What are the requirements for a child travelling alone?
  • Can the ticket prices vary according to age? prices
  • Can one adult travel with two babies?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Baggage Tracing
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Is it possible for another person to use my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What happens with on-board purchases regarding the liquid regulations?
  • Shopping onboard
  • Contact us
  • Offers, promotions and contests
  • What can I take in my hand luggage?
  • What items are considered hazardous?
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What is the Card Verification Value (CVV)?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • What do I need to sign up in Iberia Plus?
  • What is understood by a minor?
  • What are the requirements for a child travelling alone?
  • Can I take my baby's food on board?
  • Contact us
  • Iberia Plus Centers
  • Baggage Tracing
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • How can I buy a ticket for a person that lives in another city?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How far in advance can I buy at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Can I travel with pets?
  • How many pieces/kilos of luggage can I check in?
  • How can I buy a ticket for a person that lives in another city?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures