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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Invoice request
- I have not received confirmation of purchase (E-mail)
- When will the charge be made to my card used for pay?
- How can I pay at Iberia.com?
- Can I book a seat in advance?
- Can I change my seat booked in advance?
- Can I see a seat map on the plane to choose and book my place?
- Contact us
- Contact us
- Can you change the name on the tickets?
- Can you change the name on the tickets?
- Can I use my mobile phone or any other electronic device in the aircraft?
- Contact us
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Ticket cancellation and refund in the event of death
- Can I book a seat in advance?
- Can I change my seat booked in advance?
- Can I see a seat map on the plane to choose and book my place?
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Corporate responsibility at Iberia
- Can I see a seat map on the plane to choose and book my place?
- Contact us
- Contact us
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Types of fares
- The status of my ticket is shown as "Unable to check-in" Why?
- What is the Card Verification Value (CVV)?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- Advance information about passengers
- Do my Avios expire?
- Contact us
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- Contact us
- Can you change the name on the tickets?
- Where can I check my Avios balance?
- Can I buy, give away or transfer Avios?
- What is a codeshare flight?
- How can I enjoy my Avios?
- Are my Avios refundable?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- Are my Avios refundable?
- What do I do if I find I'm missing some Avios in my account?
- What are Avios and how can I get them?
I booked my ticket through American Express and they have no records of the booking. Whom can I cont
- How can I buy a ticket for a person that lives in another city?
- I confirm my booking
- Iberia Plus Centers
- What happens if I forget my Iberia Plus number or don't have my PIN?
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- Can you change the name on the tickets?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How can I make a group booking?
- What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
- Luggage check-in on flights with stopovers or connections
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Arrivals and departures
- Contact us
- What processes can I perform through “Manage your booking?”
- If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Types of fares
- How long is a ticket valid for?
