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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- What processes can I perform through “Manage your booking?”
- Arrivals and departures
- Contact us
- Offers, promotions and contests
- What is a codeshare flight?
- How can I enjoy my Avios?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Types of fares
- Types of fares
- How many pieces/kilos of luggage can I check in?
- How early should I arrive at the airport when I am going to travel?
- I have not received confirmation of purchase (E-mail)
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How can I enjoy my Avios?
- What is the Amex card?
- Where can I check my Avios balance?
- I have more than one Iberia Plus account. Can I merge them?
- Are my Avios refundable?
- How do I ask for reimbursement of the amount paid for early seat booking?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- Can you change the name on the tickets?
- What is a codeshare flight?
- What do I do if I find I'm missing some Avios in my account?
- What is the Amex card?
- Can I book a seat in advance?
- Can I see a seat map on the plane to choose and book my place?
- Arrivals and departures
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Oneworld timetable
- How do I request proof of having flown, been delayed or having my flight cancelled?
- VIP services at the airport
- What is a codeshare flight?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- What is the Amex card?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- Why can't I check in online?
- What can I take in my hand luggage?
- How can I enjoy my Avios?
- How can I access my Iberia Plus personal space?
- How can I enjoy my Avios?
- Can I use my Avios to buy a ticket for my baby?
- What processes can I perform through “Manage your booking?”
- Travelling more comfortably
- How can I enjoy my Avios?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- What happens if I forget my Iberia Plus number or don't have my PIN?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
- Contact us
- Who can I contact to recover an item left?
- I have more than one Iberia Plus account. Can I merge them?
- What can I take in my hand luggage?
- Other security measures applicable under the hand luggage regulations
- How many pieces/kilos of luggage can I check in?
- Do you know your rights as a passenger?
- How can I check the size of my hand baggage?
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- Contact us
- How can I enjoy my Avios?
- Can I make a reservation/purchase in exchange for my Avios?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- What are Elite Points?
- Rules for entering in EEUU without VISA
- How many pieces/kilos of luggage can I check in?
- Do you know your rights as a passenger?
- Offers, promotions and contests
- How much liquid can I carry?
- What do I do if my Iberia Plus card goes missing or is stolen?
- What happens if I forget my Iberia Plus number or don't have my PIN?
