Hello, how can I help you?
Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- What are the Iberia Icon and Iberia Max cards?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- When will the charge be made to my card used for pay?
- How can I pay at Iberia.com?
- I have not received confirmation of purchase (E-mail)
- When will the charge be made to my card used for pay?
- How can I pay at Iberia.com?
- How can I buy a ticket for a person that lives in another city?
- Can you change the name on the tickets?
- How many pieces/kilos of luggage can I check in?
- What is understood by a minor?
- Musical instruments
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- When will the charge be made to my card used for pay?
- What can I take in my hand luggage?
- What happens to medication and diet products under the liquid regulations?
- Other security measures applicable under the hand luggage regulations
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- Luggage check-in on flights with stopovers or connections
- If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Seats on board
- Can I see a seat map on the plane to choose and book my place?
- I have not received confirmation of purchase (E-mail)
- How many pieces/kilos of luggage can I check in?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- The status of my ticket is shown as "Unable to check-in" Why?
- Why can't I check in online?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- What is the Amex card?
- What is a codeshare flight?
- How can I enjoy my Avios?
- Do you know your rights as a passenger?
- Suggestions, complaints or claims
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- How many pieces/kilos of luggage can I check in?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How can I pay at Iberia.com?
- How many pieces/kilos of luggage can I check in?
- How far in advance can I buy at Iberia.com?
- How can I buy a ticket for a return on any day?
- I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
- Can you change the name on the tickets?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- Can I pay for an early seat booking using my Avios?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- Discover the Iberia Group Fleet: all our flights with their technical data and plans
- Can I see a seat map on the plane to choose and book my place?
- Arrivals and departures
- Do you know your rights as a passenger?
- What is a codeshare flight?
- Baggage Tracing
- How many pieces/kilos of luggage can I check in?
- How can I get information on an open case?
- How many pieces/kilos of luggage can I check in?
- Recommendations for your checked baggage
- Baggage Tracing
- How can I get information on an open case?
- How can I transport my sports equipment?
- How many pieces/kilos of luggage can I check in?
- Travelling more comfortably
- How can I enjoy my Avios?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- What processes can I perform through “Manage your booking?”
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- How can I check the size of my hand baggage?
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- Passengers with origin/destination USA: What is the Blue lane?
- What are the requirements for a child travelling alone?
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Visit your friends and relatives
