Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Business Plus Wine Cellar
  • What is the electronic ticket number?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Can I see a seat map on the plane to choose and book my place?
  • How can I enjoy my Avios?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Baggage Tracing
  • Who can I contact to recover an item left?
  • I do not wish to receive commercial information through my e-mail
  • I have not received confirmation of purchase (E-mail)
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • I have not received confirmation of purchase (E-mail)
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Oneworld timetable
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Offers, promotions and contests
  • Baggage Tracing
  • Who can I contact to recover an item left?
  • How can I get information on an open case?
  • Do you know your rights as a passenger?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How many pieces/kilos of luggage can I check in?
  • I have not received confirmation of purchase (E-mail)
  • I do not wish to receive commercial information through my e-mail
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can you change the name on the tickets?
  • Rules for entering in EEUU without VISA
  • What can I take in my hand luggage?
  • Types of fares
  • Other security measures applicable under the hand luggage regulations
  • How long is a ticket valid for?
  • Arrivals and departures
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Types of fares
  • When will the charge be made to my card used for pay?
  • How many pieces/kilos of luggage can I check in?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Contact us
  • Iberia Plus Centers
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • Iberia Plus Partners: Flights
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Can I take my baby's food on board?
  • Gastronomy