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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Suggestions, complaints or claims
- Do you know your rights as a passenger?
- Baggage Tracing
- I've detected a double charge after purchasing the flight ticket, what should I do?
- How many pieces/kilos of luggage can I check in?
- Iberia as a sponsor
- How can I pay at Iberia.com?
- When will the charge be made to my card used for pay?
- Can I safely buy a ticket online?
- I confirm my booking
- Can I buy tickets with a large-family discount on iberia.com?
- How many pieces/kilos of luggage can I check in?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- Rules for entering in EEUU without VISA
- Passengers with origin/destination USA: What is the Blue lane?
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- How can I request a special service for passengers who have an illness or have reduced mobility?
- How do I travel with a guide dog or an emotional support animal?
- Arrivals and departures
- Offers, promotions and contests
- Advance information about passengers
- Iberia Destinations: travel inspiration
- Arrivals and departures
- Offers, promotions and contests
- What is Best Price Guarantee?
- How can I pay at Iberia.com?
- When will the charge be made to my card used for pay?
- Can I safely buy a ticket online?
- What can I take in my hand luggage?
- Business Plus Wine Cellar
- How can I check the size of my hand baggage?
- Advance information about passengers
- What is the Amex card?
- Can I buy, give away or transfer Avios?
- What is a codeshare flight?
- How can I enjoy my Avios?
- Can I buy, give away or transfer Avios?
- Iberia Plus Partners: Flights
- Can I travel with pets?
- Contact us
- Brachycephalic animals
- Offers, promotions and contests
- Do you know your rights as a passenger?
- Suggestions, complaints or claims
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Multiple journeys
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- How many pieces/kilos of luggage can I check in?
- Can I make a reservation without being registered at Iberia.com?
- How can I enjoy my Avios?
- What do I do if my Iberia Plus card goes missing or is stolen?
- Iberia Plus Centers
- If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
- Iberia Plus Centers
- What is a codeshare flight?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- Search Iberia Plus partners
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Can I choose the currency for seeing ticket prices?
- Types of fares
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- Do you know your rights as a passenger?
