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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • I have not received confirmation of purchase (E-mail)
  • How can I enjoy my Avios?
  • How can I enjoy my Avios?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Arrivals and departures
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • Can I choose the currency for seeing ticket prices?
  • What can I take in my hand luggage?
  • Can the ticket prices vary according to age? prices
  • How soon can a mother and newborn baby travel with Iberia?
  • Can one adult travel with two babies?
  • What are the requirements for a child travelling alone?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • What can I take in my hand luggage?
  • What items are considered hazardous?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Barcelona airport
  • Can I cancel my ticket and obtain a refund?
  • What is Iberia Plus?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What items are considered hazardous?
  • Large passengers
  • How far in advance can I buy at Iberia.com?
  • Shopping onboard
  • Can I safely buy a ticket online?
  • On board WiFi and GSM
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Lost luggage and other items sale
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I access my Iberia Plus personal space?
  • Iberia Plus Centers
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Contact us
  • Iberia Plus Centers
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • Can I travel with pets?
  • Can I see a seat map on the plane to choose and book my place?
  • What are the requirements for a child travelling alone?
  • Can the ticket prices vary according to age? prices