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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- How early should I arrive at the airport when I am going to travel?
- Why can't I check in online?
- Can you change the name on the tickets?
- When will the charge be made to my card used for pay?
- Can you change the name on the tickets?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Arrivals and departures
- Offers, promotions and contests
- Ticket cancellation and refund in the event of death
- Entertainment on board
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Are my Avios refundable?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- What can I take in my hand luggage?
- Baggage Tracing
- Do you know your rights as a passenger?
- Wheelchairs & mobility aids
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Arrivals and departures
- How early should I arrive at the airport when I am going to travel?
- Wheelchairs & mobility aids
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Arrivals and departures
- Do you know your rights as a passenger?
- What are the requirements for a child travelling alone?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Contact us
- Iberia Plus Centers
- I confirm my booking
- I have lost my ticket (Duplicate)
- How many pieces/kilos of luggage can I check in?
- Contact us
- Iberia Plus Centers
- Where can I check my Avios balance?
- I have more than one Iberia Plus account. Can I merge them?
- Iberia Plus Centers
- What is the Amex card?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- I have more than one Iberia Plus account. Can I merge them?
- What are Avios and how can I get them?
- How can I enjoy my Avios?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- Do I have to type in the obligatory details every time I make a new reservation?
- Can you change the name on the tickets?
- When will the charge be made to my card used for pay?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- Can you change the name on the tickets?
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- How can I check the size of my hand baggage?
- How much liquid can I carry?
- Types of fares
- I have not received confirmation of purchase (E-mail)
- What processes can I perform through “Manage your booking?”
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Where do I check in for my flight inTerminal 4 of Madrid?
- Can I travel when I'm pregnant?
- Advance information about passengers
- What is the residency subsidy?
- When does the resident discount apply?
- Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
- Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
- How many pieces/kilos of luggage can I check in?
- Air Shuttle
- Where can I check my Avios balance?
- What are Elite Points?
