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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Contact us
  • Can I cancel my ticket and obtain a refund?
  • Seats on board
  • Can a seat be booked near the emergency exit?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • Do I have to show my credit card at the airport?
  • Contact us
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Offers, promotions and contests
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Seats on board
  • Can a seat be booked near the emergency exit?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Discount vouchers
  • Offers, promotions and contests
  • Is a discount available for large families?
  • Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • When does the resident discount apply?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can you change the name on the tickets?
  • Last-minute information about our flights
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Can I buy, give away or transfer Avios?
  • How can I transport my sports equipment?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • When and how can I use my COVID-19 voucher?
  • What processes can I perform through “Manage your booking?”
  • Travel restrictions related to COVID 19
  • My flight has been cancelled. What are my options?
  • Can I cancel my ticket and obtain a refund?
  • What are the Iberia Icon and Iberia Max cards?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • VIP services at the airport
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Advance information about passengers
  • Is it possible for another person to use my Avios?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • Can I carry my work tools onboard?