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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What processes can I perform through “Manage your booking?”
  • How long is a ticket valid for?
  • I confirm my booking
  • What is the electronic ticket number?
  • What is a codeshare flight?
  • What is a Bus & Fly ticket and where can I get one?
  • What is the blue fare and how can I book it?
  • What is Best Price Guarantee?
  • Offers, promotions and contests
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Search Iberia Plus partners
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • I have not received confirmation of purchase (E-mail)
  • How early should I arrive at the airport when I am going to travel?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Why can't I check in online?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Iberia Plus Partners: Flights
  • Can I see a seat map on the plane to choose and book my place?
  • Do I have to show my credit card at the airport?
  • How many pieces/kilos of luggage can I check in?
  • Why can't I check in online?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Can I make a reservation without being registered at Iberia.com?
  • What is Best Price Guarantee?
  • Iberia Plus Centers
  • Contact us
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What is a technical stopover?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • Offers, promotions and contests
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I enjoy my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • Contact us
  • How many pieces/kilos of luggage can I check in?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I buy, give away or transfer Avios?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Why should I join the Iberia Plus program?
  • What do I need to sign up in Iberia Plus?
  • How can I enjoy my Avios?
  • What is Iberia Plus?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • How can I pay at Iberia.com?
  • Can I see a seat map on the plane to choose and book my place?
  • Can you change the name on the tickets?