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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Contact us
  • Rules for entering in EEUU without VISA
  • What processes can I perform through “Manage your booking?”
  • What is the electronic ticket number?
  • I confirm my booking
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Iberia Destinations: travel inspiration
  • Entertainment on board
  • Offers, promotions and contests
  • Arrivals and departures
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • What is a codeshare flight?
  • Can I buy, give away or transfer Avios?
  • What is the Amex card?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Contact us
  • Iberia Plus Centers
  • Contact us
  • What is the electronic ticket number?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is the REDRESS Number?
  • What happens to medication and diet products under the liquid regulations?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • What can I take in my hand luggage?
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • What are the requirements for a child travelling alone?
  • What is understood by a minor?
  • What are the Iberia Sendo and Iberia Max cards?
  • Invoice request
  • Baggage Tracing
  • Who can I contact to recover an item left?
  • Do you know your rights as a passenger?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • Can I travel with pets?
  • Brachycephalic animals
  • How does the Iberia Plus card work?
  • Iberia Plus Centers
  • Contact us
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • Arrivals and departures
  • How can I pay at Iberia.com?
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • I have not received confirmation of purchase (E-mail)
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?