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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What is the blue fare and how can I book it?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • What items are considered hazardous?
  • Can I take my baby's food on board?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Can I travel with pets?
  • How many pieces/kilos of luggage can I check in?
  • Other security measures applicable under the hand luggage regulations
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • What can I take in my hand luggage?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I buy a ticket for a return on any day?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Passengers with origin/destination USA: What is the Blue lane?
  • Rules for entering in EEUU without VISA
  • Contact us
  • Iberia Plus Centers
  • Travelling more comfortably
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Shopping onboard
  • How can I buy a ticket for a person that lives in another city?
  • How can I buy a ticket for a return on any day?
  • What are Avios and how can I get them?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • When will the charge be made to my card used for pay?
  • How can I enjoy my Avios?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I buy a ticket for a return on any day?
  • How can I buy a ticket for a person that lives in another city?
  • How can I access my Iberia Plus personal space?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Madrid Airport
  • Iberia Destinations: travel inspiration
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?