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Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • I have more than one Iberia Plus account. Can I merge them?
  • Search Iberia Plus partners
  • I have not received confirmation of purchase (E-mail)
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • Types of fares
  • How many pieces/kilos of luggage can I check in?
  • Can I choose the currency for seeing ticket prices?
  • Do my Avios expire?
  • Can I travel with pets?
  • Brachycephalic animals
  • I have not received confirmation of purchase (E-mail)
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Is it possible for another person to use my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What are Avios and how can I get them?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How can I check the size of my hand baggage?
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • The mobile boarding card
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • Is it possible for another person to use my Avios?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I transport my sports equipment?
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections