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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • I have more than one Iberia Plus account. Can I merge them?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What's the difference between Business Class and reduced Business Class?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • I have not received confirmation of purchase (E-mail)
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Rules for entering in EEUU without VISA
  • Oneworld timetable
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can I see a seat map on the plane to choose and book my place?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Contact us
  • Where is baggage reclaim in Madrid's terminal 4?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Where is baggage reclaim in Madrid's terminal 4?
  • How can I transport my sports equipment?
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Is it possible for another person to use my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • How many pieces/kilos of luggage can I check in?
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Iberia Plus Centers
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?