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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Is it possible for another person to use my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Can I use my Avios to buy a ticket for my baby?
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • Iberia Plus Partners: Flights
  • How many pieces/kilos of luggage can I check in?
  • Luggage check-in on flights with stopovers or connections
  • What processes can I perform through “Manage your booking?”
  • How can I buy a ticket for a person that lives in another city?
  • Do I have to show my credit card at the airport?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What items are considered hazardous?
  • Baggage allowance for members of the Iberia Plus card
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Search Iberia Plus partners
  • Gastronomy
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Is a discount available for large families?
  • Can I carry an oxygen concentrator (CPAP), apnoea breathing device or similar on board? And dialysis equipment?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • I have not received confirmation of purchase (E-mail)
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • What do I need to sign up in Iberia Plus?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • Offers, promotions and contests
  • How can I transport my sports equipment?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I travel when I'm pregnant?
  • How soon can a mother and newborn baby travel with Iberia?
  • What is understood by a minor?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death