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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I have not received confirmation of purchase (E-mail)
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • Do I have to type in the obligatory details every time I make a new reservation?
  • I have lost my ticket (Duplicate)
  • Who can I contact to recover an item left?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Iberia Plus Centers
  • Why should I join the Iberia Plus program?
  • What do I need to sign up in Iberia Plus?
  • I have not received confirmation of purchase (E-mail)
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Iberia Plus Centers
  • How early should I arrive at the airport when I am going to travel?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can you change the name on the tickets?
  • Contact us
  • Can you change the name on the tickets?
  • Can I travel with pets?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I buy a ticket for a return on any day?
  • How many pieces/kilos of luggage can I check in?
  • Business Class
  • Iberia Plus Centers
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How can I access my Iberia Plus personal space?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Baggage Tracing
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • Can I travel with pets?
  • Brachycephalic animals
  • What can I take in my hand luggage?
  • Tourist Class
  • Will I be able to connect my laptop to a power supply onboard the aircraft?