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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • VIP services at the airport
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • I confirm my booking
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • How can I pay at Iberia.com?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I take my baby's food on board?
  • Can I travel when I'm pregnant?
  • How soon can a mother and newborn baby travel with Iberia?
  • What is understood by a minor?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • How can I pay at Iberia.com?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Baggage allowance for members of the Iberia Plus card
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I choose the currency for seeing ticket prices?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How far in advance can I buy at Iberia.com?
  • Can you change the name on the tickets?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Suggestions, complaints or claims
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do my Avios expire?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • Offers, promotions and contests
  • Can I make a reservation without being registered at Iberia.com?
  • Iberia Destinations: travel inspiration
  • Where can I check my Avios balance?
  • What do I do if I find I'm missing some Avios in my account?
  • Are my Avios refundable?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What can I take in my hand luggage?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How many pieces/kilos of luggage can I check in?