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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Musical instruments
  • What are Elite Points?
  • What are the requirements for a child travelling alone?
  • Offers, promotions and contests
  • Advance information about passengers
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Can you change the name on the tickets?
  • Types of fares
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • What are the requirements for a child travelling alone?
  • I have not received confirmation of purchase (E-mail)
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Contact us
  • The status of my ticket is shown as "Unable to check-in" Why?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • When does my Iberia Plus card expire?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Suggestions, complaints or claims
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?