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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Barcelona airport
  • Arrivals and departures
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How early should I arrive at the airport when I am going to travel?
  • How can I enjoy my Avios?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • Business Class
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Contact us
  • Iberia Plus Centers
  • I have not received confirmation of purchase (E-mail)
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Contact us
  • Can I choose the currency for seeing ticket prices?
  • How many pieces/kilos of luggage can I check in?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Offers, promotions and contests
  • Can I cancel my ticket and obtain a refund?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • What is the Amex card?
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • Can I make a reservation/purchase in exchange for my Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • I have more than one Iberia Plus account. Can I merge them?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a return on any day?
  • What is a codeshare flight?
  • What is the Amex card?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Types of fares
  • Do you know your rights as a passenger?
  • Where can I check my Avios balance?
  • What is a codeshare flight?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How early should I arrive at the airport when I am going to travel?
  • How can I enjoy my Avios?
  • How can I access my Iberia Plus personal space?
  • Musical instruments
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Contact us
  • Offers, promotions and contests
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Can I travel when I'm pregnant?
  • I have not received confirmation of purchase (E-mail)