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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Luggage check-in on flights with stopovers or connections
  • I do not wish to receive commercial information through my e-mail
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Invoice request
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • What is understood by a minor?
  • How can I make a group booking?
  • Contact us
  • Is it possible for another person to use my Avios?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Contact us
  • What is the Amex card?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Where can I check my Avios balance?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Can I change my seat booked in advance?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Seats on board
  • Can I see a seat map on the plane to choose and book my place?
  • Can I travel with pets?
  • Brachycephalic animals
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What is the Amex card?
  • Contact us
  • Iberia Plus Centers
  • Do you know your rights as a passenger?
  • Entertainment on board
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I request a special service for passengers who have an illness or have reduced mobility?