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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • I have not received confirmation of purchase (E-mail)
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Baggage allowance for members of the Iberia Plus card
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Who can I contact to recover an item left?
  • How does the Iberia Plus card work?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Contact us
  • Can you change the name on the tickets?
  • Rules for entering in EEUU without VISA
  • Can you change the name on the tickets?
  • Types of fares
  • Can I cancel my ticket and obtain a refund?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Wheelchairs & mobility aids
  • Madrid Airport
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What is a Bus & Fly ticket and where can I get one?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I pay for an early seat booking using my Avios?
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Can you change the name on the tickets?
  • Contact us
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Rules for entering in EEUU without VISA
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Who can I contact to recover an item left?
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • Gastronomy
  • What is a FREMEC card and how can I apply for one?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration