Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can you change the name on the tickets?
  • Contact us
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Who can I contact to recover an item left?
  • Iberia Plus Centers
  • Can I travel with pets?
  • Brachycephalic animals
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is the Card Verification Value (CVV)?
  • What are the requirements for a child travelling alone?
  • Offers, promotions and contests
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • Contact us
  • What is the electronic ticket number?
  • How early should I arrive at the airport when I am going to travel?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • What is Best Price Guarantee?
  • Contact us
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • How can I pay at Iberia.com?
  • Baggage Tracing
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • I have more than one Iberia Plus account. Can I merge them?
  • Arrivals and departures
  • Oneworld timetable
  • How early should I arrive at the airport when I am going to travel?
  • When does my Iberia Plus card expire?
  • Barcelona airport
  • Gastronomy
  • Can I take my baby's food on board?
  • Musical instruments
  • How soon can a mother and newborn baby travel with Iberia?
  • How early should I arrive at the airport when I am going to travel?
  • How early should I arrive at the airport when I am going to travel?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • How can I get information on an open case?
  • Lost luggage and other items sale
  • Do you know your rights as a passenger?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How soon can a mother and newborn baby travel with Iberia?
  • How can I buy a ticket for a person that lives in another city?
  • Do I have to show my credit card at the airport?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I upgrade to Business Class? (Upgrading)
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can you change the name on the tickets?
  • How can I buy a ticket for a person that lives in another city?
  • What processes can I perform through “Manage your booking?”
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?