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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Is it possible for another person to use my Avios?
  • Can I see a seat map on the plane to choose and book my place?
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • Can I see a seat map on the plane to choose and book my place?
  • Contact us
  • Can you change the name on the tickets?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • What processes can I perform through “Manage your booking?”
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • Contact us
  • How many pieces/kilos of luggage can I check in?
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • When will the charge be made to my card used for pay?
  • How can I get information on an open case?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Search Iberia Plus partners
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • Barcelona airport
  • Arrivals and departures
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • How early should I arrive at the airport when I am going to travel?
  • Where is baggage reclaim in Madrid's terminal 4?
  • Luggage check-in on flights with stopovers or connections
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Can I travel with pets?
  • Brachycephalic animals
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • How many pieces/kilos of luggage can I check in?