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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I travel with pets?
  • Brachycephalic animals
  • Luggage check-in on flights with stopovers or connections
  • What processes can I perform through “Manage your booking?”
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Can you change the name on the tickets?
  • What is the Amex card?
  • I have more than one Iberia Plus account. Can I merge them?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Contact us
  • Can you change the name on the tickets?
  • What are the requirements for a child travelling alone?
  • How soon can a mother and newborn baby travel with Iberia?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Where are the Iberia offices in Terminal 4 of Madrid?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • How can I get information on an open case?
  • Contact us
  • Iberia Plus Centers
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Search Iberia Plus partners
  • Can you change the name on the tickets?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Oneworld timetable
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • What is a codeshare flight?
  • Are my Avios refundable?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • Can I cancel my ticket and obtain a refund?
  • Large passengers
  • Contact us
  • Can you change the name on the tickets?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Rules for entering in EEUU without VISA
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Business Class
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Luggage check-in on flights with stopovers or connections
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Luggage check-in on flights with stopovers or connections