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Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I cancel my ticket and obtain a refund?
  • Can I book a seat in advance?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Contact us
  • Offers, promotions and contests
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Can I make a reservation without being registered at Iberia.com?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Contact us
  • Can I travel with pets?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Brachycephalic animals
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • What processes can I perform through “Manage your booking?”
  • How can I buy a ticket for a return on any day?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • Suggestions, complaints or claims
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • Contact us
  • The status of my ticket is shown as "Unable to check-in" Why?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Discount vouchers
  • Offers, promotions and contests
  • Is a discount available for large families?
  • Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • When does the resident discount apply?
  • Musical instruments
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • Contact us
  • What do I need to sign up in Iberia Plus?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Is it possible for another person to use my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Offers, promotions and contests
  • Stopover, Hola Madrid
  • Can I buy, give away or transfer Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • When and how can I use my COVID-19 voucher?
  • Offers, promotions and contests
  • How can I make a group booking?
  • Is it possible for another person to use my Avios?
  • When and how can I use my COVID-19 voucher?