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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • I have lost my ticket (Duplicate)
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Contact us
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • Suggestions, complaints or claims
  • How many pieces/kilos of luggage can I check in?
  • What items are considered hazardous?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I see a seat map on the plane to choose and book my place?
  • Seats on board
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • Can I see a seat map on the plane to choose and book my place?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Seats on board
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I buy a ticket for a person that lives in another city?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • How can I pay at Iberia.com?
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Oneworld timetable
  • I have not received confirmation of purchase (E-mail)
  • Can I see a seat map on the plane to choose and book my place?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • How can I enjoy my Avios?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Can you change the name on the tickets?
  • Suggestions, complaints or claims
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What items are considered hazardous?
  • Where is baggage reclaim in Madrid's terminal 4?
  • Contact us