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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Contact us
  • What is the electronic ticket number?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is the REDRESS Number?
  • How early should I arrive at the airport when I am going to travel?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Barcelona airport
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • Do you know your rights as a passenger?
  • Search Iberia Plus partners
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What is the Amex card?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • How much liquid can I carry?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Barcelona airport
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Advance information about passengers
  • Rules for entering in EEUU without VISA
  • Passengers with origin/destination USA: What is the Blue lane?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • Can the ticket prices vary according to age? prices
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • Search Iberia Plus partners
  • Arrivals and departures
  • Offers, promotions and contests
  • Advance information about passengers
  • Iberia Destinations: travel inspiration
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can I change my seat booked in advance?
  • Can I travel with pets?
  • I have not received confirmation of purchase (E-mail)
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What items are considered hazardous?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do I have to show my credit card at the airport?
  • Can you change the name on the tickets?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Rules for entering in EEUU without VISA
  • Passengers with origin/destination USA: What is the Blue lane?