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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • Can I travel with pets?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • What can I take in my hand luggage?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do my Avios expire?
  • Can I pay for an early seat booking using my Avios?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I pay for an early seat booking using my Avios?
  • What do I do if I find I'm missing some Avios in my account?
  • Can I buy, give away or transfer Avios?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Musical instruments
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Can I cancel my ticket and obtain a refund?
  • Contact us
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How can I buy a ticket for a person that lives in another city?
  • Can I cancel my ticket and obtain a refund?
  • Do I have to show my credit card at the airport?
  • Luggage check-in on flights with stopovers or connections
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What processes can I perform through “Manage your booking?”
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is the Amex card?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Buy now and pay later with Aplazame
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Where can I check my Avios balance?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I change my seat booked in advance?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • Who can I contact to recover an item left?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Baggage Tracing
  • How can I get information on an open case?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Arrivals and departures