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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Contact us
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I pay for an early seat booking using my Avios?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • How can I buy a ticket for a return on any day?
  • I do not wish to receive commercial information through my e-mail
  • Types of fares
  • Can the ticket prices vary according to age? prices
  • Can I travel with pets?
  • Large passengers
  • Advance information about passengers
  • Arrivals and departures
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Contact us
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can you change the name on the tickets?
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Baggage allowance for members of the Iberia Plus card
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I buy a ticket for a person that lives in another city?
  • How can I buy a ticket for a return on any day?
  • How far in advance can I buy at Iberia.com?
  • How can I pay at Iberia.com?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Business Class
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Advance information about passengers