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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Barcelona airport
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Tourist Class
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Types of fares
  • Offers, promotions and contests
  • Is a discount available for large families?
  • Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • When does the resident discount apply?
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • Advance information about passengers
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Contact us
  • Offers, promotions and contests
  • Can I make a reservation without being registered at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Seats on board
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • Iberia Plus Partners: Flights
  • What is the Amex card?
  • Multiple journeys
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can the ticket prices vary according to age? prices
  • Can I use my Avios to buy a ticket for my baby?
  • Can I travel when I'm pregnant?
  • Can I buy, give away or transfer Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is the Amex card?
  • What can I take in my hand luggage?
  • How can I transport my sports equipment?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • What are the Iberia Sendo and Iberia Max cards?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • How many pieces/kilos of luggage can I check in?
  • Can the ticket prices vary according to age? prices
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How can I enjoy my Avios?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Do you know your rights as a passenger?
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I see a seat map on the plane to choose and book my place?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Baggage allowance for members of the Iberia Plus card
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • What are the Iberia Sendo and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • When will the charge be made to my card used for pay?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?