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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Suggestions, complaints or claims
  • How can I enjoy my Avios?
  • What is the Amex card?
  • What are Avios and how can I get them?
  • Is it possible for another person to use my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Who can I contact to recover an item left?
  • How can I get information on an open case?
  • Baggage Tracing
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How can I get information on an open case?
  • How early should I arrive at the airport when I am going to travel?
  • What processes can I perform through “Manage your booking?”
  • How can I buy a ticket for a return on any day?
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Is it possible for another person to use my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can you change the name on the tickets?
  • I have not received confirmation of purchase (E-mail)
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • How can I buy a ticket for a return on any day?
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • Contact us
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • What do I do about declared value luggage?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How many pieces/kilos of luggage can I check in?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • Invoice request