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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What are the requirements for a child travelling alone?
  • Can I cancel my ticket and obtain a refund?
  • Can I choose the currency for seeing ticket prices?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Types of fares
  • Can one adult travel with two babies?
  • Can I make a reservation without being registered at Iberia.com?
  • What is understood by a minor?
  • Can the ticket prices vary according to age? prices
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • How many pieces/kilos of luggage can I check in?
  • What do I do about declared value luggage?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • I have more than one Iberia Plus account. Can I merge them?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What is a Bus & Fly ticket and where can I get one?
  • When will the charge be made to my card used for pay?
  • Can I safely buy a ticket online?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How far in advance can I buy at Iberia.com?
  • How can I pay at Iberia.com?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do I have to show my credit card at the airport?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Offers, promotions and contests
  • Can I make a reservation without being registered at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • What is the boarding procedure?
  • How can I enjoy my Avios?
  • Offers, promotions and contests
  • Entertainment on board
  • Arrivals and departures
  • Do my Avios expire?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Search Iberia Plus partners
  • Can I see a seat map on the plane to choose and book my place?
  • How can I enjoy my Avios?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?