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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Types of fares
  • Baggage allowance for members of the Iberia Plus card
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • What items are considered hazardous?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Offers, promotions and contests
  • Can I travel with pets?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • What are the Iberia Icon and Iberia Max cards?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • Buy now and pay later with Aplazame
  • How can I enjoy my Avios?
  • Can I travel with pets?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I cancel my ticket and obtain a refund?
  • How much liquid can I carry?
  • What do I do about declared value luggage?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Gastronomy
  • Can I take my baby's food on board?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Why can't I check in online?
  • Can you change the name on the tickets?
  • When will the charge be made to my card used for pay?
  • Can I use my Avios to buy a ticket for my baby?
  • How can I pay at Iberia.com?
  • How can I buy a ticket for a person that lives in another city?
  • Arrivals and departures
  • What can I take in my hand luggage?
  • What are Avios and how can I get them?
  • Is it possible for another person to use my Avios?
  • Are my Avios refundable?
  • Types of fares
  • Can one adult travel with two babies?
  • Iberia On Business
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • Tourist Class
  • Will I be able to connect my laptop to a power supply onboard the aircraft?
  • What is understood by a minor?
  • Can the ticket prices vary according to age? prices
  • Can one adult travel with two babies?
  • Can I make a reservation without being registered at Iberia.com?
  • How many pieces/kilos of luggage can I check in?