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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How early should I arrive at the airport when I am going to travel?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Can I travel with pets?
  • Are there any rules or regulations for transporting pets?
  • Brachycephalic animals
  • Can I change my seat booked in advance?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Where can I check my Avios balance?
  • What is the Amex card?
  • How does the Iberia Plus card work?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is a codeshare flight?
  • What happens to medication and diet products under the liquid regulations?
  • Can I take my medication along as hand luggage?
  • Can I travel with pets?
  • Brachycephalic animals
  • Iberia Plus Centers
  • Iberia on your mobile
  • Contact us
  • Contact us
  • Can I book a seat in advance?
  • How many pieces/kilos of luggage can I check in?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Contact us
  • Can I pay for an early seat booking using my Avios?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • I have not received confirmation of purchase (E-mail)
  • I confirm my booking
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Can I see a seat map on the plane to choose and book my place?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Fuel surcharge
  • Can I buy, give away or transfer Avios?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What do I do about declared value luggage?
  • VIP services at the airport
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I pay at Iberia.com?
  • Can you change the name on the tickets?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Travel insurance
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • How many pieces/kilos of luggage can I check in?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I have not received confirmation of purchase (E-mail)