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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • I have not received confirmation of purchase (E-mail)
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Can I travel with pets?
  • I have more than one Iberia Plus account. Can I merge them?
  • I have more than one Iberia Plus account. Can I merge them?
  • What substances do the liquid regulations cover?
  • List of passengers on a flight
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How does the Iberia Plus card work?
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • How many pieces/kilos of luggage can I check in?
  • Is it possible for another person to use my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • How can I get information on an open case?
  • Do you know your rights as a passenger?
  • Lost luggage and other items sale
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Where can I check my Avios balance?
  • Can you change the name on the tickets?
  • Can I buy, give away or transfer Avios?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • I have not received confirmation of purchase (E-mail)
  • I do not wish to receive commercial information through my e-mail
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Can I make a reservation/purchase in exchange for my Avios?
  • I confirm my booking
  • Iberia Plus Centers
  • Contact us
  • Can I cancel my ticket and obtain a refund?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?