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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What is the Amex card?
  • What is a codeshare flight?
  • Can I buy, give away or transfer Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Can you change the name on the tickets?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • Can I travel with pets?
  • How can I make a group booking?
  • When and how can I use my COVID-19 voucher?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • What can I take in my hand luggage?
  • Can I cancel my ticket and obtain a refund?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • What are the requirements for a child travelling alone?
  • Arrivals and departures
  • Last-minute information about our flights
  • What processes can I perform through “Manage your booking?”
  • Do I have to type in the obligatory details every time I make a new reservation?
  • Contact us
  • Can I cancel my ticket and obtain a refund?
  • Can I cancel my ticket and obtain a refund?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Do my Avios expire?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • How much liquid can I carry?
  • Other security measures applicable under the hand luggage regulations
  • What is Best Price Guarantee?
  • Invoice request
  • What is Best Price Guarantee?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • What does it mean when restrictions apply to the tariff shown, or if there are no restrictions?
  • Where can I check my Avios balance?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What is Best Price Guarantee?
  • What are the Iberia Icon and Iberia Max cards?
  • When and how can I use my COVID-19 voucher?
  • Can I travel with pets?
  • Brachycephalic animals
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Invoice request
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • Contact us
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?