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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Rules for entering in EEUU without VISA
  • I have not received confirmation of purchase (E-mail)
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What is the boarding procedure?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What is a Bus & Fly ticket and where can I get one?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • I confirm my booking
  • Can I make a reservation without being registered at Iberia.com?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?
  • Can I see a seat map on the plane to choose and book my place?
  • Seats on board
  • Can I book a seat in advance?
  • Large passengers
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How can I get information on an open case?
  • Contact us
  • Who can I contact to recover an item left?
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Will I be able to connect my laptop to a power supply onboard the aircraft?
  • I have not received confirmation of purchase (E-mail)
  • How can I get information on an open case?
  • Baggage Tracing
  • I confirm my booking
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Baggage Tracing
  • How can I get information on an open case?
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?