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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Types of fares
  • How does the Iberia Plus card work?
  • Contact us
  • Visit your friends and relatives
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Iberia Plus Centers
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • How can I check the size of my hand baggage?
  • Who can I contact to recover an item left?
  • Can I bring flowers or plants onto the plane?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • I confirm my booking
  • Can I see a seat map on the plane to choose and book my place?
  • I have not received confirmation of purchase (E-mail)
  • Where can I check my Avios balance?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Where can I check my Avios balance?
  • What do I do if I find I'm missing some Avios in my account?
  • Are my Avios refundable?
  • How many pieces/kilos of luggage can I check in?
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Lost luggage and other items sale
  • Iberia Plus Centers
  • Travelling more comfortably
  • How many pieces/kilos of luggage can I check in?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Baggage Tracing
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • Contact us
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • How can I get information on an open case?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Baggage Tracing
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • Can I buy, give away or transfer Avios?
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Can I use my Avios to buy a ticket for my baby?
  • How can I buy a ticket for a person that lives in another city?
  • Do I have to show my credit card at the airport?
  • Travelling more comfortably
  • Contact us
  • Can I cancel my ticket and obtain a refund?