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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is the Amex card?
  • Where can I check my Avios balance?
  • I have more than one Iberia Plus account. Can I merge them?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • When will the charge be made to my card used for pay?
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • What is the Amex card?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What is a technical stopover?
  • Can I travel when I'm pregnant?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Contact us
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • What processes can I perform through “Manage your booking?”
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • How many pieces/kilos of luggage can I check in?
  • I have not received confirmation of purchase (E-mail)
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • When will the charge be made to my card used for pay?
  • What can I take in my hand luggage?
  • The mobile boarding card
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • Can I travel with pets?
  • Brachycephalic animals
  • Do I have to type in the obligatory details every time I make a new reservation?
  • How many pieces/kilos of luggage can I check in?
  • How can I get information on an open case?
  • Baggage Tracing
  • Contact us
  • Can I book a seat in advance?
  • Can I travel with pets?
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How early should I arrive at the airport when I am going to travel?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?