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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Can you change the name on the tickets?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I buy a ticket for a person that lives in another city?
  • How can I buy a ticket for a return on any day?
  • How far in advance can I buy at Iberia.com?
  • How can I pay at Iberia.com?
  • Can one adult travel with two babies?
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Invoice request
  • How can I enjoy my Avios?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • What is the electronic ticket number?
  • Can I see a seat map on the plane to choose and book my place?
  • How can I pay at Iberia.com?
  • How can I buy a ticket for a person that lives in another city?
  • Do I have to show my credit card at the airport?
  • What are the Iberia Sendo and Iberia Max cards?
  • What are Avios and how can I get them?
  • Do I have to show my credit card at the airport?
  • What are Avios and how can I get them?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • How can I buy a ticket for a person that lives in another city?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I have not received confirmation of purchase (E-mail)
  • How can I get information on an open case?
  • Baggage Tracing
  • I confirm my booking
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • I have lost my ticket (Duplicate)
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How can I get information on an open case?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Baggage Tracing
  • Recommendations for your checked baggage
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Is a discount available for large families?
  • What is the residency subsidy?
  • Offers, promotions and contests
  • I have not received confirmation of purchase (E-mail)
  • Can you change the name on the tickets?
  • Contact us
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?