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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • What is the blue fare and how can I book it?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • I have more than one Iberia Plus account. Can I merge them?
  • How can I enjoy my Avios?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • Musical instruments
  • Can I cancel my ticket and obtain a refund?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How can I get information on an open case?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Entertainment on board
  • Travelling more comfortably
  • What are the Iberia Icon and Iberia Max cards?
  • How can I pay at Iberia.com?
  • What is PayPal?
  • When will the charge be made to my card used for pay?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Recommendations for your checked baggage
  • Other security measures applicable under the hand luggage regulations
  • Contact us
  • Iberia Plus Centers
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How far in advance can I buy at Iberia.com?
  • How can I pay at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • Can I travel with pets?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What can I take in my hand luggage?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Baggage Tracing
  • Suggestions, complaints or claims
  • Suggestions, complaints or claims
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • What is a FREMEC card and how can I apply for one?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Contact us
  • Iberia Plus Centers