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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Contact us
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Baggage Tracing
- Recommendations for your checked baggage
- How can I get information on an open case?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How many pieces/kilos of luggage can I check in?
- I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
- Passengers with origin/destination USA: What is the Blue lane?
- Do I have to type in the obligatory details every time I make a new reservation?
- Contact us
- Who can I contact to recover an item left?
- How can I get information on an open case?
- Baggage Tracing
- Can I use my mobile phone or any other electronic device in the aircraft?
- Baggage Tracing
- How can I get information on an open case?
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- Recommendations for your checked baggage
- What is a codeshare flight?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- What is a codeshare flight?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- How many pieces/kilos of luggage can I check in?
- Recommendations for your checked baggage
- Baggage Tracing
- How many pieces/kilos of luggage can I check in?
- How can I enjoy my Avios?
- Seats on board
- Can I see a seat map on the plane to choose and book my place?
- How many pieces/kilos of luggage can I check in?
- How early should I arrive at the airport when I am going to travel?
- Luggage check-in on flights with stopovers or connections
- Where can I check my Avios balance?
- Invoice request
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- What is the Card Verification Value (CVV)?
- Suggestions, complaints or claims
- Do you know your rights as a passenger?
- Baggage Tracing
- I've detected a double charge after purchasing the flight ticket, what should I do?
- How can I get information on an open case?
- What do I need to sign up in Iberia Plus?
I want to depart from Bqn in May direct to Madrid, but the calendar onñly shows flights through Apri
- How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
- Baggage Tracing
- Do you know your rights as a passenger?
- I've detected a double charge after purchasing the flight ticket, what should I do?
- How can I get information on an open case?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Can I cancel my ticket and obtain a refund?
- Baggage Tracing
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- Luggage check-in on flights with stopovers or connections
- How early should I arrive at the airport when I am going to travel?
- Invoice request
- What is a codeshare flight?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- Oneworld timetable
- Can I book a seat in advance?
- Can I make a reservation without being registered at Iberia.com?
- If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
- How can I buy a ticket for a person that lives in another city?
- Luggage check-in on flights with stopovers or connections
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
