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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Can you change the name on the tickets?
  • When will the charge be made to my card used for pay?
  • What processes can I perform through “Manage your booking?”
  • Do I have to type in the obligatory details every time I make a new reservation?
  • I confirm my booking
  • Travel insurance
  • What substances do the liquid regulations cover?
  • Can I cancel my ticket and obtain a refund?
  • What kind of articles does the term "similar consistency" cover?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Iberia Plus Kids
  • Lost luggage and other items sale
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Business Class
  • Contact us
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How far in advance can I buy at Iberia.com?
  • How can I pay at Iberia.com?
  • Can I safely buy a ticket online?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Can I make a reservation/purchase in exchange for my Avios?
  • What processes can I perform through “Manage your booking?”
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I pay for an early seat booking using my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Contact us
  • How can I get information on an open case?
  • Where can I check my Avios balance?
  • What do I do if I find I'm missing some Avios in my account?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • How can I buy a ticket for a return on any day?
  • Can you change the name on the tickets?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Which items with batteries can I carry?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?