Hello, how can I help you?
Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Ticket cancellation and refund in the event of death
- Suggestions, complaints or claims
- Do you know your rights as a passenger?
- Baggage Tracing
- I've detected a double charge after purchasing the flight ticket, what should I do?
- How can I get information on an open case?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- Can you change the name on the tickets?
- When will the charge be made to my card used for pay?
- What processes can I perform through “Manage your booking?”
- Do I have to type in the obligatory details every time I make a new reservation?
- I confirm my booking
- Travel insurance
- What substances do the liquid regulations cover?
- Can I cancel my ticket and obtain a refund?
- What kind of articles does the term "similar consistency" cover?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- Iberia Plus Kids
- Lost luggage and other items sale
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Business Class
- Contact us
- How many pieces/kilos of luggage can I check in?
- If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
- How far in advance can I buy at Iberia.com?
- How can I pay at Iberia.com?
- Can I safely buy a ticket online?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Ticket cancellation and refund in the event of death
- How can I enjoy my Avios?
- What is the Amex card?
- Can I make a reservation/purchase in exchange for my Avios?
- What processes can I perform through “Manage your booking?”
- Can I book a seat in advance?
- Can I change my seat booked in advance?
- Can I see a seat map on the plane to choose and book my place?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Can I change my seat booked in advance?
- Can I pay for an early seat booking using my Avios?
- How many pieces/kilos of luggage can I check in?
- Recommendations for your checked baggage
- How many pieces/kilos of luggage can I check in?
- Baggage Tracing
- Contact us
- How can I get information on an open case?
- Where can I check my Avios balance?
- What do I do if I find I'm missing some Avios in my account?
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Ticket cancellation and refund in the event of death
- What processes can I perform through “Manage your booking?”
- I have not received confirmation of purchase (E-mail)
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
- How many pieces/kilos of luggage can I check in?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Ticket cancellation and refund in the event of death
- How can I buy a ticket for a return on any day?
- Can you change the name on the tickets?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- Which items with batteries can I carry?
- Contact us
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- What can I take in my hand luggage?
- How can I check the size of my hand baggage?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
