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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What is a technical stopover?
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Arrivals and departures
  • Can we purchase liquids at the airports?
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • Can you change the name on the tickets?
  • What are the requirements for a child travelling alone?
  • How soon can a mother and newborn baby travel with Iberia?
  • What is understood by a minor?
  • How can I enjoy my Avios?
  • Oneworld timetable
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • I have lost my ticket (Duplicate)
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • Luggage check-in on flights with stopovers or connections
  • When does my Iberia Plus card expire?
  • How can I get information on an open case?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Arrivals and departures
  • I have not received confirmation of purchase (E-mail)
  • Advance information about passengers
  • Can I change my seat booked in advance?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Types of fares
  • Can one adult travel with two babies?
  • How can I enjoy my Avios?
  • How can I access my Iberia Plus personal space?
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Musical instruments
  • Seats on board
  • Can I see a seat map on the plane to choose and book my place?
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Luggage check-in on flights with stopovers or connections
  • Can I travel with pets?
  • Brachycephalic animals
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I see a seat map on the plane to choose and book my place?
  • Other security measures applicable under the hand luggage regulations
  • I have lost my ticket (Duplicate)
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Iberia Plus Centers
  • How early should I arrive at the airport when I am going to travel?