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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How can I get information on an open case?
  • Can I cancel my ticket and obtain a refund?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I buy a ticket for a return on any day?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Who can I contact to recover an item left?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • Can you change the name on the tickets?
  • Why can't I check in online?
  • How early should I arrive at the airport when I am going to travel?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Can I travel with pets?
  • Rules for entering in EEUU without VISA
  • Contact us
  • Can you change the name on the tickets?
  • What can I take in my hand luggage?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • How many pieces/kilos of luggage can I check in?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • I have not received confirmation of purchase (E-mail)
  • What's IberiaPluStore?
  • What is Iberia Plus?
  • What is PayPal?
  • What is the Card Verification Value (CVV)?
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • Can you change the name on the tickets?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Oneworld timetable
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Oneworld timetable
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • How can I access my Iberia Plus personal space?
  • What processes can I perform through “Manage your booking?”