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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Are my Avios refundable?
  • Is it possible for another person to use my Avios?
  • Where can I check my Avios balance?
  • Contact us
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • Can I see a seat map on the plane to choose and book my place?
  • Seats on board
  • Can I change my seat booked in advance?
  • Can I travel with pets?
  • Can I change my seat booked in advance?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I buy a ticket for a person that lives in another city?
  • How can I pay at Iberia.com?
  • What is the Amex card?
  • Do I have to show my credit card at the airport?
  • What are the Iberia Sendo and Iberia Max cards?
  • How can I pay at Iberia.com?
  • What is PayPal?
  • When will the charge be made to my card used for pay?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is the Card Verification Value (CVV)?
  • Can I travel with pets?
  • Brachycephalic animals
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • How can I check the size of my hand baggage?
  • Can I choose the currency for seeing ticket prices?
  • What processes can I perform through “Manage your booking?”
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I transport my sports equipment?
  • How can I check the size of my hand baggage?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • Suggestions, complaints or claims
  • Recommendations for your checked baggage
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How can I get information on an open case?
  • Business Class
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Can the ticket prices vary according to age? prices
  • How can I enjoy my Avios?
  • Can I travel when I'm pregnant?
  • How many pieces/kilos of luggage can I check in?
  • Rules for entering in EEUU without VISA
  • Passengers with origin/destination USA: What is the Blue lane?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • Contact us
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • How can I pay at Iberia.com?
  • Offers, promotions and contests
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • What are Avios and how can I get them?
  • What is a codeshare flight?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Contact us
  • Iberia Plus Centers
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?