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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Do my Avios expire?
  • Business Class
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • Iberia On Business
  • Contact us
  • How many pieces/kilos of luggage can I check in?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • How long is a ticket valid for?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • I confirm my booking
  • Who can I contact to recover an item left?
  • Can the ticket prices vary according to age?
  • Can one adult travel with two babies?
  • How soon can a mother and newborn baby travel with Iberia?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How far in advance can I buy at Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • What do I do about declared value luggage?
  • How can I pay at Iberia.com?
  • When does the resident discount apply?
  • When and how can I use my COVID-19 voucher?
  • Offers, promotions and contests
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Discount vouchers
  • What is Iberia Plus?
  • How does the Iberia Plus card work?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • When does my Iberia Plus card expire?
  • Advance information about passengers
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • Can I travel with pets?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Brachycephalic animals
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Can I change my seat booked in advance?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • Contact us
  • Iberia Jobs
  • Advance information about passengers
  • How can I transport my sports equipment?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Invoice request
  • How many pieces/kilos of luggage can I check in?
  • Barcelona airport
  • VIP services at the airport
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures