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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Iberiagencias
  • I have not received confirmation of purchase (E-mail)
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Oneworld timetable
  • Can I see a seat map on the plane to choose and book my place?
  • Can I buy, give away or transfer Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is the Amex card?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • Arrivals and departures
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • Can I buy, give away or transfer Avios?
  • How many pieces/kilos of luggage can I check in?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I take my baby's food on board?
  • Can I travel when I'm pregnant?
  • How soon can a mother and newborn baby travel with Iberia?
  • What is understood by a minor?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Advance information about passengers
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Offers, promotions and contests
  • Arrivals and departures
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • Baggage allowance for members of the Iberia Plus card
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Can you change the name on the tickets?
  • When will the charge be made to my card used for pay?
  • Rules for entering in EEUU without VISA
  • VIP services at the airport
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I choose the currency for seeing ticket prices?
  • Can I see a seat map on the plane to choose and book my place?
  • Seats on board
  • Arrivals and departures
  • Can the ticket prices vary according to age? prices
  • Can I travel when I'm pregnant?
  • Can I use my Avios to buy a ticket for my baby?
  • Can you change the name on the tickets?
  • How can I buy a ticket for a person that lives in another city?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • I have not received confirmation of purchase (E-mail)
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • I confirm my booking
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations