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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Recommendations for your checked baggage
  • How can I get information on an open case?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • Passengers with origin/destination USA: What is the Blue lane?
  • Do I have to type in the obligatory details every time I make a new reservation?
  • Contact us
  • Who can I contact to recover an item left?
  • How can I get information on an open case?
  • Baggage Tracing
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Baggage Tracing
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Recommendations for your checked baggage
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Seats on board
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • Where can I check my Avios balance?
  • Invoice request
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is the Card Verification Value (CVV)?
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • What do I need to sign up in Iberia Plus?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • Invoice request
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Oneworld timetable
  • Can I book a seat in advance?
  • Can I make a reservation without being registered at Iberia.com?
  • If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
  • How can I buy a ticket for a person that lives in another city?
  • Luggage check-in on flights with stopovers or connections
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration