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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Do my Avios expire?
- Business Class
- How to get between Madrid terminals T1, T2, T3, T4 and T4S?
- Iberia On Business
- Contact us
- How many pieces/kilos of luggage can I check in?
- Can I leave a reservation pending confirmation and purchase the ticket at a later date?
- Contact us
- I confirm my booking
- Contact us
- What processes can I perform through “Manage your booking?”
- Contact us
- I have not received confirmation of purchase (E-mail)
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- What is Iberia Plus?
- How long is a ticket valid for?
- The status of my ticket is shown as "Unable to check-in" Why?
- I confirm my booking
- Who can I contact to recover an item left?
- Can the ticket prices vary according to age?
- Can one adult travel with two babies?
- How soon can a mother and newborn baby travel with Iberia?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- How can I pay at Iberia.com?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How far in advance can I buy at Iberia.com?
- What processes can I perform through “Manage your booking?”
- How many pieces/kilos of luggage can I check in?
- What do I do about declared value luggage?
- How can I pay at Iberia.com?
- When does the resident discount apply?
- When and how can I use my COVID-19 voucher?
- Offers, promotions and contests
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Discount vouchers
- What is Iberia Plus?
- How does the Iberia Plus card work?
- What do I do if my Iberia Plus card goes missing or is stolen?
- When does my Iberia Plus card expire?
- Advance information about passengers
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Offers, promotions and contests
- Can I travel with pets?
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Brachycephalic animals
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Arrivals and departures
- Baggage Tracing
- Can I change my seat booked in advance?
- Can I book a seat in advance?
- Can I see a seat map on the plane to choose and book my place?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
- Contact us
- Iberia Jobs
- Advance information about passengers
- How can I transport my sports equipment?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- How many pieces/kilos of luggage can I check in?
- How much liquid can I carry?
- What can I take in my hand luggage?
- How can I check the size of my hand baggage?
- How early should I arrive at the airport when I am going to travel?
- Arrivals and departures
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Invoice request
- How many pieces/kilos of luggage can I check in?
- Barcelona airport
- VIP services at the airport
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- How can I check the size of my hand baggage?
- Baggage Tracing
- Do you know your rights as a passenger?
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
