Hello, how can I help you?
Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Travel insurance
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- I've detected a double charge after purchasing the flight ticket, what should I do?
- When will the charge be made to my card used for pay?
- Is it possible for another person to use my Avios?
- Contact us
- The status of my ticket is shown as "Unable to check-in" Why?
- How many pieces/kilos of luggage can I check in?
- Baggage Tracing
- How can I get information on an open case?
- Recommendations for your checked baggage
- Contact us
- Can you change the name on the tickets?
- When will the charge be made to my card used for pay?
- Contact us
- Do I have to type in the obligatory details every time I make a new reservation?
- How can I enjoy my Avios?
- Can I use my Avios to buy a ticket for my baby?
- What processes can I perform through “Manage your booking?”
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- How do I ask for reimbursement of the amount paid for early seat booking?
- Can I pay for an early seat booking using my Avios?
- How can I enjoy my Avios?
- Where can I check my Avios balance?
- What are Avios and how can I get them?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- Do you know your rights as a passenger?
- Can you change the name on the tickets?
- How can I buy a ticket for a return on any day?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Contact us
- I have not received confirmation of purchase (E-mail)
- Can I book a seat in advance?
- Can I change my seat booked in advance?
- Can I see a seat map on the plane to choose and book my place?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Entertainment on board
- Can I change my seat booked in advance?
- How many pieces/kilos of luggage can I check in?
- Can I travel when I'm pregnant?
- What are the requirements for a child travelling alone?
- How soon can a mother and newborn baby travel with Iberia?
- Can you change the name on the tickets?
- Contact us
- What is the Amex card?
- Can I buy, give away or transfer Avios?
- What is a codeshare flight?
- How can I enjoy my Avios?
- What is the Amex card?
- Can I buy, give away or transfer Avios?
- What is a codeshare flight?
- How can I enjoy my Avios?
- I have more than one Iberia Plus account. Can I merge them?
- Can I travel with pets?
- Brachycephalic animals
- Contact us
- Advance information about passengers
- Rules for entering in EEUU without VISA
- Passengers with origin/destination USA: What is the Blue lane?
- Can I choose the currency for seeing ticket prices?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Can the ticket prices vary according to age? prices
- Can I travel when I'm pregnant?
- How many pieces/kilos of luggage can I check in?
- Can I use my Avios to buy a ticket for my baby?
