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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- What is the Amex card?
- Where can I check my Avios balance?
- I have more than one Iberia Plus account. Can I merge them?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- When will the charge be made to my card used for pay?
- How can I enjoy my Avios?
- Is it possible for another person to use my Avios?
- Can I use my Avios to buy a ticket for my baby?
- What is the Amex card?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- What does baggage allowance mean?
- What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
- What is a technical stopover?
- Can I travel when I'm pregnant?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- What is Iberia Plus?
- Can I see a seat map on the plane to choose and book my place?
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Can I travel with pets?
- Can I book a seat in advance?
- Can I see a seat map on the plane to choose and book my place?
- Can I change my seat booked in advance?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Contact us
- How can I request a special service for passengers who have an illness or have reduced mobility?
- What processes can I perform through “Manage your booking?”
- What can I take in my hand luggage?
- What happens to medication and diet products under the liquid regulations?
- Other security measures applicable under the hand luggage regulations
- Can I travel with pets?
- How many pieces/kilos of luggage can I check in?
- I have not received confirmation of purchase (E-mail)
- Can you change the name on the tickets?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- When will the charge be made to my card used for pay?
- What can I take in my hand luggage?
- The mobile boarding card
- How many pieces/kilos of luggage can I check in?
- How early should I arrive at the airport when I am going to travel?
- Luggage check-in on flights with stopovers or connections
- If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
- Do you know your rights as a passenger?
- Baggage Tracing
- Gastronomy
- Contact us
- Can I travel with pets?
- Brachycephalic animals
- Do I have to type in the obligatory details every time I make a new reservation?
- How many pieces/kilos of luggage can I check in?
- How can I get information on an open case?
- Baggage Tracing
- Contact us
- Can I book a seat in advance?
- Can I travel with pets?
- Who can I contact to recover an item left?
- How many pieces/kilos of luggage can I check in?
- Baggage Tracing
- How early should I arrive at the airport when I am going to travel?
- How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
